AI Review Summary
Based on 71 reviews
Overwhelmingly positive customer feedback highlights fast delivery, quality products, and excellent service. A small number of negative reviews cite issues with order fulfillment, damaged goods, and refund delays. Many customers appreciate the complimentary samples and handwritten notes. A few concerns are raised about stock availability and website information depth.
What customers love
- Fast delivery
- Great product quality
- Free samples
- Handwritten note
- Helpful service
Common concerns
- Out of stock items
- Damaged products
- Refund delays
- Expensive pricing
- Limited range
Last updated 4 weeks ago
C
Cheryl
very convenient and fast delivery
A
Abena
Lovely product and Service
Excellent product and worked very well to help my damaged skin barrier the service was also wonderful and i will definitely repurchase in the future 3
K
Kate
Business still operating but social media presence is zero
Was a little afraid of ordering from this company as their social media presence has gone down to zero since April 2022 However I m glad I did The products arrived well packaged and within 3 days of ordering The company is also Black-owned which is amazing
L
Lola Brittain
Amazing products
Amazing products great for the skin
M
Mo
Really good range of products
Really good range of products great quality and well priced Website is easy to use and items arrive quickly
C
Chloe
Fast delivery great products
Fast delivery great products and received complimentary samples with my order
C
Cheryl
Attention to detail although one of
Attention to detail although one of the items I had ordered was out of stock I was gifted products from the set individually Loving the products so far and very reasonable
K
Kimberley Van Der Berg
Very very good skin care seller
Very very good skin care seller Delivery is always super quick and they always provide you with free samples
M
ms Clark
Excellent Service
Love purchasing skin products from Skin Library The communication is excellent products are described accurately and the prices are reasonable Great customer service
C
Cheryl
Fastest delivery
Fastest delivery and the process of delivery was very honest Kept me updated all the time
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