Skullcandy Reviews

Skull candy executive arranged a pickup for faulty wireless earphones they arranged the pick-up because within a week of replacement of the wireless earphones the new earphones stopped working but even after a month and a half I havent received any update on the same when I checked with them they are saying that we will update you by 24 hours and it s been over a month after that mail and still haven t got their reply

I d give zero stars if I could Garbage quality and slow frustrating customer service It s like you re writing with a robot and they don t help Bought indy Evo a few months ago and they re constantly having pairing issues and already not charging Bought dime pit viper edition shortly after and they paired great but now they re not charging either Skullcandy wants me to pay for return and new shipping which will cost as much as the headphones

I have bought multiple headphones from Skullcandy Recently I got the Evo Inequality Crusher After 2 months one side started creaking making hurtful noise so much that I couldnt use them anymore So I sent them back My rights as a EU citizen state that when a product is faulty I have the right to a replacement repair or full refund not a coupon The headphones were sold old so no replacement Even after inquiry I didn t hear about a possible repair They gave me a coupon When talking to customer service and stating my rights as a EU citizen and that I want a refund they just sent me their unrelated warranty policy that doesn t apply to my case And EU rights are above their warranty policy All the headphones I ve bought from skull candy broke in some way and now I ve also learned they re a unhelpful and capitalistic in the wrong way company Never again

THEY DONT WORK - I spent 55 on headphone via Vodafone and between 3 of us spending hours trying to get them working and a lot of research we still had no luck One headphone worked but wouldn t pair with the other one - then about 5 minutes later neither of them worked I can t find them on Bluetooth now and the lights don t work An absolutely terrible product that is not fit for purpose and the worst thing is I am unable to contact them as their website keeps timing out so I am going have to keep complaining to Vodafone until they sort it out The delivery was also a week late STAY AWAY

Could not give zero stars so useless and bad customer service you have to pay yourself for the shipment back to return a broken product avoid avoid avoid

Wrote bad review and they want me to visit their return policy where they charge you I will go to every social media platform I can to discourage people from this product They do not stand behind their product and do not buy from them 2 pairs of earbuds over 100 In 3 months that were faulty

My ink d earbuds broke within a year At my own expensive I returned them to Skullcandy as requested Skullcandy accepted they were faulty and offered me a 15 voucher code for their website which is less than I paid for the earbuds but m eh HOWEVER they no longer sell earbuds in the UK so a voucher code is useless I asked them for 15 as a cash refund instead which remember is less than what I paid return postage but they refused by stating we cannot move any further forward with this and stopped communicating UK law states if a product is faulty within a year it must be replaced or refunded so Skullcandy are literally breaching UK trading laws but even when I told them this they still ignored me UPDATE 25 07 2023 in response to Skullcandy UK S reply how do you suggest I get in contact with your customer service if THEY REFUSE TO COMMUNICATE WITH ME Seriously if you re going to reply to Trustpilot reviews how about you first read and understand the review Stock answers like this which are totally unhelpful just make your company look even more inept to everyone that sees it A more productive solution would be for you to internally contact customer services and instruct them to resume communication but I guess that would mean Skullcandy actually took responsibility for once and that doesn t look likely

Skullcandy was a good headphones brand maybe 5-10 years ago Now it is a disaster Very bad customer service with an awful warranty policy where you have to pay the return fees in case of a faulty equipment which is against EU consumer laws If you want to overpay mediocre headphones that will broke down in less than 6 months then go ahead If not avoid this brand at all costs

When 1 star is too much I bought a pair of Skullcandy Indy ANC true wireless earbuds After a few months they started glitching Then one earbud didn t work for a very long time Suddenly it worked again Then the volume decreased drastically and people can t hear me most of the time I contacted the webshop where I bought them - they referred me to Skullcandy EU Skullcandy told me to ship the earbuds to them Reluctantly since EU consumer laws clearly state that consumers are entitled to replacement repair or reimbursement at no customer cost I went to ship the earbuds The price tag for shipping starts from 27 and that only covers insurance for items up to 33 I paid 113 for the Indy headphones Shipping with sufficient insurance coverage is 45 Skullcandy said What we can provide you once you return the product back to us is a 130 EUR code yeah give me another pair that can start malfunctioning after 6 months so I can pay to return them too EU consumer laws state If the product you sold turns out to be faulty - or doesn t lookor work as advertised - within the timeframe of the legalguarantee you are responsible for this In some countriesthis can also be the case if you are the manufacturer orimporter Now I m stuck having paid 113 for earbuds that are defective and no help whatsoever 44 to send their defective product to them I wish I had read all of the concerning reviews before purchasing such a low quality product with an even worse customer service This was an expensive and way too time-consuming experience I sincerely wish I had bought a better quality earbuds and from a more reliable manufacturer

So i bought this headset And it is missing a part from when i opened it So i asked if they could sent me the missing part but no They want me to pay around 22 - 25 euro to sent the whole thing back just so i can get that missing part I can t really see why i have the pay and cover the shipping when it is clearly their mistake And not to mention how the customer service lied They first told me it would only cost a few euros to sent it back which is a lie Then they told me it would only take a few days for them to get it and sent it back which also is a lie It will take 5 days for them to get it and 5 days for me to get it returned so 10 business days in total as minimum So i will have not headset for the holidays if i return it The whole thing just feel like a scam 0 5 stars