Skylordtravel Reviews

We have used Skylord Travel for the amazing customer service

We have used Skylord Travel for the last 10 years I think Always dealt with Neeraj Gupta and Manoj They have always been accommodating with our back and forth requests esp when we need to clarify meal plan options or room layouts Nothing is ever too much The price is always competitive the odd occasion it has happened they aren t the cheapest but sometimes that can happen however I would always book with Neeraj for the best all round care before during and after We have recommended numerous friends all with kids and they have kept using them since Whenever we book a holiday with our group of friends the sentence is always let s message Neeraj to get on it We have also just booked our Mauritius trip just 3 days ago with them As always Thanks Neeraj and Manoj

Compliance and Payment issues

Mainly two reason for this low rating First - it is possible to use the Website without encryption HTTP and this is a NO-GO as my credit card data would go openly through the internet Skylord Travel must address this as this is a compliance issue PCI that can be costly to them Second - not accepting AMEX is a great mistake for a travel business Many companies require there employees to use the Corporate AMEX card for there travel bookings Skylord Travel does not notify the customer about this fact creating confusion and frustration By the way the Credit Cards fees can be added to the Booking

Do not use them

Do not use them We needed the flights to be cancelled and get a refund and made the request about two months ago which was accepted but we never received the money back Today after two months I had to request my bank to set a charge back to claim the funds back They play around a lot when you speak with them but avoid doing what they should

Avoid Skylord Travel like the plague

I wish I could give zero stars to Skylord Travel I purchased flight tickets from the UK to Turkey last October 2019 with Thomas Cook just before they went bankrupt The flights with Thomas Cook were cancelled however Skylord Travel never did me the courtesy to inform me that my flights were cancelled I had to make last moment purchases and arrangements and when I contacted them to make a claim for a refund they informed me that I will receive my money in three months or so It is now June 2020 9 months after my flights were cancelled and I am yet to receive any update from Skylord Travel All of my attempts to contact them went to pot I have been kept for hours on their automatic machines before being hang up on All of my efforts to get back my money for services I never received have been ignored I would NOT recommend Skylord Travel to ANYONE and I will NEVER use them again Skylord Travel were quick to take my money and it came to honouring my customer rights they simply disappeared

Never trust them

Never trust them we didn t get our full money back despite PIA paid them in full They tried to take PIA cancellation fee as well but when we informed them that it is illegal to do so when you have full refund from the Air line they tried to make excuses and now they haven t paid us back Will definitely look in to a lawsuit against them

POOR customer quality

POOR customer quality HIGH prices HIGH CANCELLATION and CHANGE FEES Unprofessional service Refunds delays agent might use your funds for the duration unaccountable NON Transparent and NON trustable travel agent DO NOT USE

If there was a negative 1 I would

If there was a negative 1 I would select it Terrible customer service they pretend to have cheaper tickets but do not honour the tickets I have been offered a refund which takes a long long time to clear AVOID LIKE THE PLAGUE

THEY ARE FRAUD

PLEASE never work for this company It s a FRAUD They not paying you never ever They tell the drivers to rent a trailer from them and they start to charging everything from the truck drivers They are not honest