N
Neil Russell
Great service and great product
Purchased one of the Konnected Pro Conversion kits from this company The company themselves have been responsive helpful and quick to assist Now for the product itself Powered the item up and it wouldn t do anything like the instructions setup procedure indicated which stated a blue LED will flash to indicate it is trying to connect to your Wifi It remained on solid blue After much reading of both the manufacturers and Smart Home Alarms FAQ s and Help pages appears these devices can stay in a boot up loop which involves forcing the item into a default reset by use of a PCB mounted button So they have a known software issue they can t seem to solve This in itself was problematic as it took multiple times to get it into a successful blue flashing mode searching for Wifi Eventually went through the connecting process using phone App and the very first thing it announced was that both a Firmware and Software update were needed Then promptly disconnected from Wifi So thankfully there is an Ethernet connection which I made use of to update the Firmware and Software successfully Went through the full re-connecting to Wifi several times before it finally connected only to have it disconnect 15mins later Tried moving the unit from 10mtrs to 10inches away from the Router no difference at all it would never reconnect once disconnected but going through the full re-sync process it would reconnect and then few minutes later disconnect and stay disconnected Gave up with Wifi and left it connected via Ethernet which appears to make a vast improvement and has remained connected and available so far Instructions for using Smarthings App are good and all appears to perform as advertised Make no mistake setting this thing up takes some time and familiarity with Apps tech basic wiring but it seems to do as advertised and currently doing a soak test to evaluate how reliable it is As I do not wish to remove working home alarm system and use this if it is unreliable All rolled up the Wifi is appalling and should not be relied upon in my experience Brand new straight from supplier and needed both a firmware and software update isn t great but was easy enough to sort on a wired connection Don t buy this if you haven t got patience and some technical understanding as you will throw it in the bin Otherwise got it working now and Smart Home Alarms as a company have been a good supplier Smart Home Alarms picked up on my review and asked me to discuss direct with them I did and they engaged helpfully with me They offered to replace the unit as I clearly wasn t 100 impressed with the received item due to Wifi instability and immediate Firmware upgrades Although I got it working reasonably others may not have the patience to bother or indeed the knowledge to self-help Anyway crux of the update review is I haven t had many companies offer to assist when I am not actively complaining and asking them to meet their obligations however Smart Home Alarms have offered help without me pestering them and the best bit is the result they have supplied a unit when I returned the initial faulty unit and the replacement has worked straight out of the box and remains stable on my Wifi signal I still haven t integrated it into my existing home alarm system yet time to spare is the problem However I must thank Smart Home Alarms for their proactive response help and ease of interaction Appreciate your time and assistance