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Overall customer experience is overwhelmingly positive, with the majority of reviews praising exceptional customer service, particularly the helpfulness and responsiveness of support staff like Ralph. Delivery is consistently highlighted as prompt, fast, and reliable, even during challenging times like the COVID-19 pandemic. The product quality, especially the Konnected conversion kits, is generally rated highly for being effective, easy to install, and increasing smart home functionality. However, a significant minority of customers report serious issues with product support, including a lack of clear instructions, poor communication, and unhelpful responses when problems arise. The returns and problem-resolution policy receives mixed feedback, with some customers appreciating proactive refund offers while others cite inflexibility and lack of follow-up on delivery issues. Product packaging and completeness of orders are occasionally mentioned as areas needing improvement. The ordering process and website are frequently described as easy to use. Overall satisfaction is very high for most, with many customers stating they would purchase again and recommend the company, though a few negative experiences regarding support and policies notably detract from the perfect score.
Last updated 4 months ago