Snowtraxstore Reviews

Do not use the store

Do not use the store They were happy to take my money and tell me the order was going out that evening But 24hrs later they sent me a email saying our stock maybe wrong and we don t have it Then proceed to tell me it will take 3 working days to be refunded I m disgusted at this company do not use

Awful customer experience

I visited Snowtrax with my husband and waited for 20 mins before we were attended to even then we were told that Nick was the person we needed to see for some skis Unfortunately the member of staff was not friendly and condescending after waiting for another 10 mins we left As nobody came to serve us This was disappointing as we like to support local businesses but felt unwelcome and that customer service was not a priority

Went to buy ski boots on 12th January

Went to buy ski boots on 12th January 2023 Offered only one boot as was told they were low on stock Paid 90 extra for gold fitting At the time checked internet prices which were vastly lower They did not price match but offered 10 discount on the boots which I bought Boots very uncomfortable after ski trip and went back on 1st February to have boots adjusted Went on ski trip late February and boots even more uncomfortable After 4 days so uncomfortable causing sore feet so took boots to ski shop in morzine only to find to everyones amazement the inners were put into wrong boots Left in right boot and right in left boot Emailed manager on 3rd March but no suprise there has been no reply Not such a good boot lab gold service they advertise

Advertise products they don t have

Clicked on an add for snowboard boots chose size width and paid only to get an email to say there was an error by the web company and what I ordered was not available Seems a bit of a con to try and get me to pay more for an alternative so I cancelled First and last time I have tried to use this company will stick to to my regular company now

Charged me for an item they did not have in stock and now I m still waiting for a refund

Ordered and paid for an item online After I had placed the order Snowtrax contacted me to tell me the item wasn t in stock I asked for a refund 1 week goes by and I still haven t received my refund so I contact Snowtrax who tell me for some reason the system did not fully process the refund and the refund has now been manually processed and I need to continue waiting So in a nut shell they were extremely quick to take my money and sell me an item they did not have and now expect me to wait weeks for a refund There are much better shops online selling the same items and providing a good service to their customers spend your money with them

Be carefull with VAT import duties

Found a very nice deal for Amundsen Peak Panther skipants The online deal stated 294 GPB 24 GPB delivery cost to NL So I ordered I m happy with the pants but I had to pay and incremental 150 Euros VAT and import tax because I live in the Netherland Apparently the listprice on the website is excl VAT Which is strange for a consumer site It doesn t really mentions whether VAT is included or excluded If I had known I wouldn t have bought it Snowtrax needs to inform international customers clearly about this I did call customer service and their answer was that they haven t had any complaints about it nice

Brilliant for Snowboard gear

I have ordered bindings and boards from their store They are so helpful particularly Bernie in the Customer Service Team Easy ordering really fast delivery no quibble returns Highly recommend for snowboard gear

Paul has been absolulty amazing

Paul has been absolulty amazing he has helped with every step choosing Boots and ski s that fit our needs 3 adults he has a wicked sense of humour and it very knowledgeable a great asset to you store we will definatly be back not too soon as we have spent over 8 hours in your store over the past couple of weeks