Overall customer experience for Snusbolaget is predominantly positive, with many praising the exceptionally fast and reliable delivery service. Customers frequently highlight the competitive pricing and good value offered by the platform. The product selection is described as wide, reliable, and often meeting specific customer needs. Positive reviews also commend the simple ordering process, secure payment, and generally good customer service. However, a significant negative trend involves severe complaints about non-delivery and a lack of customer service response, with some customers alleging theft of money. Specific issues include orders not arriving, particularly to Denmark, and emails going unanswered. The returns policy is not explicitly mentioned in the provided reviews. While many customers report being very satisfied and loyal repeat buyers, the negative experiences point to critical failures in order fulfillment and support for some users. The service quality is therefore polarised, being excellent for most but catastrophically poor for others. Small positive touches, like including toffee in parcels, are appreciated but overshadowed by the serious cons for affected customers.
- Fast and reliable delivery
- Good/competitive prices and value
- Wide and reliable product selection
- Simple and easy ordering process
- Generally good customer service (when functional)
- Orders not delivered (especially to Denmark)
- Lack of response to customer service emails
- Allegations of stealing money/failed transactions
- Inability to use certain payment methods (e.g., Amex)
- Annoying/irrelevant feedback requests
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