Lisa
After using Solidarity for about two
After using Solidarity for about two years for a family member that member changed to a job that included insurance We left the plan but made sure to do so once the next insurance was signed up for so that we wouldn t have a gap in coverage We cancelled Solidarity before the next charge was posted but were charged for that next month anyway We were told that we did not give enough notice but the cancellation policy stated that members can cancel at any time they prefer but can t require substantial notice This is appropriate since it is a cost sharing service not insurance -- it is voluntary and you aren t contractually obligated to continue contributing you legally can stop donating because it s officially a donation not a payment any time you wish As with any other nonprofit they can t take money from you just because they have your credit card number and you donated last month I was already having some misgivings about Solidarity as this is a Catholic sharing service and the policy became more and more narrow in what the admin believed that meant setting up policies that were connected more in some ways with what secularists would consider bad behavior rather than anything from the Catechism They have every right to do that it s their organization but it s never really been a Catholic thing to say you have to live a healthy lifestyle -- in fact you could argue most Catholic saints did not Catholic ethics would certainly mean the share plan wouldn t pay for contraceptives used for contraception but noting you can t abuse food seems like an excuse to keep fat people out of the pool Most disappointing though is the seeming dishonesty in communications following our cancellation Solidarity emailed me a copy of the very short cancellation policy but left out the part about sharing being voluntary A rep called me not to resolve the issue but to misrepresent that policy again and then when it became clear i knew the actual language made the charge illegal to attempt to guilt me into dropping my request for the charge to be refunded They refused to remove the illegal charge the card company adjudicated in our favor and removed it It s not a Catholic value to hide the truth in disputes To be clear we used Solidarity in order to be responsible and be able to pay bills if we needed to even though we are a low income family as Catholics it is important to us to try to do the right thing and we hoped Solidarity would be a good fit in helping us do tht Our young and healthy family member never thankfully needed to use Solidarity in the two years we paid into the pool We paid the company 4000 in total and the billing tells us that of that about 1800 went to admin costs and about 2200 to pay the medical bills of other members So the company itself got plenty from us for its overhead and it s frustrating they felt the need to steal 90 from us after we d cancelled our account and then dissemble and obfuscate when we requested they return it Hopefully this was just a blip and the organization has improved date approx