Spectrumcover Reviews

Avoid like the plauge Charlatans

Absolute scam was so disappointed with their service Doesn t cover anything anytime I would try and claim they come back with some sort of an excuse of how it s not covered under the insurance 3 years I paid for and couldn t claim even once Waste of money would never recommend them to anyone Massive scam this smart cover for scratches Absolutely terrible service

Terrible experience with this insurance companyMy experience with this insurance company has been extremely disappointing I had an issue with my car believing it would be covered since we pay regularly for insurance that s supposed to provide peace of mind However when we submitted the claim they informed us that it wasn t covered even though the situation seemed to fall within the policy s terms Customer service was unclear and every time we tried to get more information they gave vague answers or told us to check the fine print This is not what you expect when you re paying for insurance Because of their lack of support we now have to use all our savings to pay for the car repair leaving us with no money for Christmas gifts It s incredibly frustrating to rely on a company in times of need only to receive excuses instead of help I feel completely let down and wouldn t recommend this insurance to anyone I will definitely look for another insurer that delivers on its promises

Far too long waiting time when you call them also not quick to respond to Garage to authorise repair this took me 24 days to authorise the repair absolutely nightmare company and awful service from there so call skilled team don t bother using this service says will call you and don t and proper waste of time scammers

Awful customer service and despite accepting and acknowledging my claim they still haven t settled the claim after nearly 6 weeks I foolishly thought that when I bought the insurance it would be an easy process They take over 24hrs to reply over Email and aren t open over the weekend I got a puncture ending in a flat tyre that resulted in me not being able to use the car for 3 days Htey are affiliated with Halfords need a list as long as your arm of details about the tyre and whether its repairable - make the process so difficult its not worth buying the insurance in the first place

Ridiculously slow claims process Have to leave a message when telephoning and wait for a call back Each time I spoke to someone I was given different information advice Very limited option for approved repairers in my area Had to contact local garages myself who were not interested once they knew it involved a warranty Was unable to use my car for a few weeks which was highly inconvenient as an essential car user Wouldn t cover the full cost of the repair Almost a month to get reimbursed

DO NOT BUY THIER WARRANTY I got a warranty with them through CAR GIANT for 3 years costing 1095 had an issue with the car 2 years later claiming its wear and tear over the phone with out seeing any evidence or the issue physically I would be careful they don t cover anything on cars over 5 years old due to wear and tear Cancelled the policy straight away because they will not cover anything on the car of the age Only got 270 back unfortunately did not want to give these scammers any more money

Personally the worst car warranty company I ve dealt with Emailed them enquiring into something that needs replacing on my car three weeks on still waiting for a response Imagine if your car was not drivable and you were waiting that long to even begin a claim with them You ve then got to wait 30-days for an actual pay out Personally I feel they re a load of rubbish and there is a lot more better companies out there that will deal with your claims very promptly and have better payout systems Save your money and go elsewhere

The response from Spectrum is an actual joke Yes work has been authorised because you re supposed to resolve my queries as a warranty company But it shouldn t take over 6 months to resolve my query Surely effective customer service is to resolve my problems and offer an effective solution They are just too ignorant I wanted to move to a closer garage as the commute becomes too much and because I have to leave my car every other week in the garage and spend money on travel Also considering that it takes 50 minutes from work to collect my car when using public transport

Rude customer services they always accuse you of fault claims they make you feel insecure whenever you try to make a claim