Spectrumcover Reviews

Spectrum Insurance Services | Tailored, Managed Insurance Solutions

spectrumcover.co.uk
3.80
116 reviews
Great Rating
Based on 116 user experiences

Rated 3.80 out of 5 by 116 Happy Customers

51.7%
17.2%
7.8%
6%
17.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

Timescale to process authorise was

Timescale to process authorise was painfully slow
C

Not keeping us informed about what was

Not keeping us informed about what was happening What work had been done
S

several times repair shop requested for

several times repair shop requested for claim but costumer service said we did not received claim finally i went to Garage and they showed me claim request than i called to costumer service again so this time they could nt ignor it
M

Problem not solved

I have had an issue with my gear box At least thts what i thought The mechanic thought of something else Ordered it replaced it but didnt worked out well Im still facing the same problem Im not happy with the result though Hope to find a solution soon
T

What can I say about spectrum

What can I say about spectrum insurance waiting 2 weeks for a callback-finally Andrew rang me and said would authorise within the hour which he did thank you Andrew however need to ring back
W

Customer service very hard to get hold

Customer service very hard to get hold of Claims take forever to process then payment takes 30 WORKING DAYS Product appears fit for purpose after submitting one claim so far
S

Low figure for Labour

Efficient enough but 53 per hour for labour un realistically low figure to limit claims Took quite a long time for funds to arrive once agreed but dealt with claim promptly
D

I would recommend to a friend

They need to sort out their access issues Neither myself or garage could obtain a swift response - which is the last thing you need during a claim That said once through to someone able to help the permission was granted at a suitable location of my choice and I received payment The labour rate needs to be revised as prices have gone up in the real world but so far the product is good value for money and I would recommend to a friend
C

In theory it should be a really simple It s Not

In theory it should be a really simple solution to a chip or scratched car- In reality- if you don t live somewhere with grounds so you can have a large van parked directly beside yours you have to pay someone else to do the work and claim it back Again sounds like it should be simple but I chased the payment from sending the invoice to Spectrum on the 23rd October - right up until the final chasing on 10 December Longer than they said it would take and even their timescale was abnormally long

About Spectrumcover

Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles.

United States

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