Spirithalloween Reviews

Costume never arrived

We ordered a Halloween costume online when it was still guaranteed before Halloween The tracking number we were sent didn t work and the costume did not come by Halloween I tried calling their customer service number but no one picked up after 1 5 hours on hold Brutal company wish I read the reviews before ordering from them Just to update on this review we finally got a hold of someone who said that the product was never sent and we would be getting a refund It has now been 20 business days and we have not received this refund Be warned do not ever order from this company They have essentially stolen money from us for the past 1 5 months and I have no faith they will ever refund us for a product that they never even sent

Purcahse at your own risk

after placing my order on 09-24-23 i read on the website i placed this order on ships within 3 business days i receive the item 19 days later now with this being too late i choose to make a return and i am expected to pay the shipping fee for the mistake and misleading this establishment caused so now i am paying for it to be shipped to me and returned I had also tried calling to speak to someone about this matter and was told there would be a 2-3 hour wait time to speak to someone There is something very shady about this place and i would not recommend doing any purchase from them ORDER AT YOUR OWN RISK

Total scam

Total scam I placed an order at the begining of October and my item still says in transit via Fedex Which is odd It has never even moved after all these days and has a tracking number but they were sure happy to take that money from my account on day one Tried to call several times and never could reach real person - wait time of 8 -12 hours That is totally fake Very sad to see another company taking advantage of people and if the REAL company that is Spirit does know about this and has not put out a notice about the scam or put a stop to it- that is even worse

The worst experience ever

The worst experience ever And I never wrIte reviews I wish I could give negative stars DO NOT BUY YOUR COSTUME HERE I ordered a costume at the beginning of September and it never even shipped They couldn t tell me why and then told me it was fixed and shipped when it didn t Then they couldn t even reorder it for me and had to cancel it but only after I called to follow up Now I m trying to get a refund and that s been impossible All in all I ve spent over 4 hours on hold with 4 different people and no one seems to know what they are doing By far the worst customer service I have ever experienced Truly a frightful company- STAY AWAY from online ordering

I wasn t concerned ordering online from

I wasn t concerned ordering online from literally the most popular halloween store in the US however they are notorious for taking peoples money and not actually sending anything out I ordered costumes for my kids in early October and was told they would be here in plenty of time for Halloween They scanned a label but never actually took a package to FedEx for shipping They DO NOT answer the phone or call you back for as much money as this company makes you would think they would actually offer customer service but THEY DO NOT It s nothing short of a scam ripped off and no costumes for my kids If you aren t going to actually ship products out you shouldn t be offering them for online sales - DON T BUY ONLINE from these crooks and if you did good luck getting your money back

Doesn t deserve one star

Doesn t deserve one star I purchased 3 costumes Tried to return 2 that didn t for the very next day In perfect condition and was treated disrespectfully and told I couldn t get a refund or exchange Never will I waste my money on this cheap unprofessional excuse for a Halloween store again

SPIRIT HALLOWEEN RIPS OFF IT S CUSTOMERS

SPIRIT HALLOWEEN HARDLY HAS ANYTHING ON THEIR WEBSITE THAT THEY HAVE IN THE STORE TO PICKUP EVERYTHING MUST BE DELIVERED TO YOU AT A HIGH COST THEN THEY HAVE 20 OFF AND FREE SHIPPING OVER 35 00 BUT YOU CAN T USE BOTH LIKE MOST OTHER WEBSITES I WILL NOT BE ORDERING FROM SPIRIT HALLOWEEN ANYTIME SOON AND WILL INFORM INTERNET ABOUT THEIR HORRIBLE BUSINESS PRACTICES

I placed an order which I ve never

I placed an order which I ve never received I ve tried contacting company on every platform and still have not even got any sort of reply Honestly avoid avoid avoid