N
Naman Singh
Effektiv behandlingstid og god service
Ualmindelig god service og effektiv behandlingstid
RatingFacts is an independent review platform and is not affiliated with Stayonline (stayonline.dk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse
AI Review Summary
Based on 24 reviews
Customer experiences with StayOnline are sharply divided between highly positive and extremely negative reviews. Many customers praise the service for its speed, efficiency, and friendly, professional staff. Positive reviews frequently highlight fast repair turnaround times, often within a day or a few days, and appreciate the provision of loaner devices. The process is described as smooth, with good communication and helpful employees. However, a significant number of customers report profoundly negative experiences, primarily concerning repair services. Major complaints include repair quotes perceived as exorbitantly high, sometimes exceeding the cost of a new product. Other serious issues involve being charged unjustified diagnostic fees, even for services that could not be performed, and receiving incorrect or ineffective repairs that did not resolve the original problem. Some customers felt misled by the service and encountered unprofessional management, particularly regarding warranty and billing disputes. Overall satisfaction is heavily dependent on the specific service encounter, with some customers highly recommending the service while others strongly advise avoiding it.
What customers love
- Quick turnaround time (often 1-4 days)
- Provision of loaner devices while repairs
Common concerns
- Exorbitantly high repair quotes compared to
- Charging unjustified diagnostic fees
- Incorrect or ineffective repairs that fail
- Unprofessional management and billing practices
Last updated 4 months ago
S
Sofie
Excellent service
Excellent service I handed my computer over to Jonas This was an SOS case and I needed assistance as quick as possible and he and his co-worker Mikkel made sure my computer would be ready and good to go before my deadline Very much appreciated I give them my highest recommendation
K
kunde
Simply the best
Quite probably the best customer service experience I have ever received since living in Denmark and I could not recommend Jonas and his team more highly After having experienced some of the WORST customer service experience at Humac where I had just recently been sold a brand new iPhone with a faulty battery but was told they couldn t do anything about it I went to Stay Online ironically on Humac s recommendation and Jonas who served me was attentive understanding knowledgeable and extremely patient with the whole situation By figuring out some workarounds which might I add should have been the responsibility of Humac not Stay Online he replaced the battery in my phone and to no one s surprise it now works Comparing this to the experience at Humac isn t even possible as they are world s apart from one another Whereas Humac s response was we can t do anything Stay Online Jonas were instead of the opinion that we will find a solution And when you ve just spent nearly DKK 10 000 on a brand new faulty phone that s exactly the kind of attitude I needed I cannot recommend Jonas and his team enough to anyone with Apple-related issues Thank you guys
F
Florian Fuchs
reel god samtale ved indlevering
reel god samtale ved indlevering god information om problem med iphone god og yderst hurtig reperation
M
Muyingo Siraj
Exceptional Service
Exceptional Service I couldn t be more impressed with the speed and efficiency of the iPhone repair service I received I highly recommend their services to anyone in need of fast and reliable iPhone repairs Thank you for saving the day
S
Sandra Gunnarsd ttir
Excellent service
I walked in with a computer with coffee in it an hour later i walked out with a working computer Such nice guys and excellent quick service
K
kunde
Amazing service
Amazing service I came in because I wasn t able to find an adapter for my old MacBook Air computer They had an extra and gave it to me at no charge Many thanks guys