Stayonline Reviews

Super overpriset Fik min Macbook Pro repareret for 1 800 kr hos Lund-Tech med garanti p 1 r StayOnline ville have 10 000 kr for at fikse min Macbook

It s incredibly bad don t know where to start Perhaps the most idiotic thing was the repair quote which was bigger than buying a new product You can imagine i kindly declined the offer

Absolutely the worst experience ever I have been an Apple customer for 10 years and have bought dozens of their products I have been through support every once in a while Un to now I haven t experienced a service remotely as bad as theirs After being officially referred by Apple Support to get my iPhone Xs to service bought a couple of months ago StayOnline not only didn t fix the phone but they charged me 400 kr for the service check EVEN THOUGH the phone is still under the 1st year warranty and I have been sent by Apple engineering team for hardware issue Neither the guy at the counter nor the technician cared at all I had to pay take my phone and go After a discussion with Apple Support I have received a forceful replacement code on the phone I went to the service once again to get the phone replaced On the next day I receive an offer of 5500 kr to get a replacement as they couldn t find anything wrong with the hardware EVEN THOUGH I have received a free replacement from Apple because they couldn t figure what is wrong with the phone via the remote diagnostics they have done Two days without a phone and I am still trying to get this resolved I sincerely advise everyone who reads this to find another authorised Apple service provider if possible -------------------------------EDIT ANSWER------------------------------Thanks for the reply Anders This has been one big misunderstanding involving Apple and your company - whether its miscommunication or sync failure of your internal systems I don t know I have been given this code by Apple Case - 100836413635Code - E050249925And by the way the initial case was set based on the SN of my Apple Watch The whole problem started with experiencing connectivity issue with Apple Watch Series 4 and iPhone Xs As it involves two devices and symptoms that could be either hardware or software it took a lot of time in debugging and diagnosing remotely Apple engineering team concluded that the problem must be in the bluetooth hardware of the phone itself and they have referred me to service it Whether this is the case or not I have very limited expertise to know I have just followed what I have been instructed Nobody from neither Humac nor StayOnline showed any interest in my story or asked any questions to really help me out They were only obsessed with rushing my case and closing it as soon as possible even if this meant unresolved case customer pain and even unfair charges After arguing a lot yes I managed to get a refund from Humac and not get new charges anymore which were absolutely undeserved to begin with I have also taken my old phone back after 2 painful days I am still experiencing the same connectivity issue whatsoever I have talked with Apple Support again and we have sorted it out I am going to Care1 to get the replacement TAKEAWAY The support that I have received from Humac and StayOnline has been really really bad and incompetent Nobody cared to ask me what is going on or to help me figure the whole situation out The only thing both company cared about was to send me a bill collect the fees and close the case as soon as possible I deeply believe that all of us should be treated fairly equally and with respect both as customers and human beings StayOnline as a business and brand should aspire to take good care of its customers and not only achieve its KPIs and profit targets Based on this experience I have promised myself not to visit neither Humac nor StayOnline ever again

What an awful experience Totally unprofessional manager I took my iMac in for a diagnosis Although my machine is STILL under warranty I was told I would have to pay for the diagnosis I returned to the store to retrieve my machine and was assured there would be no charge I was told I would be contacted on Monday or Tuesday Nothing I called on Wednesday afternoon close to closing time and was told my iMac was ready I picked it up and when I got home I read the repair ticket They replaced the hard drive No one called me to let me know what repair was taking place No one asked me what I wanted to do about the data that was on my machine So when I turned it on there was nothing I had to do the complete set up The bad part was when I called the store to complain I was met with a person who could not answer my questions yet wanted me to be happy with their half done job She put a manager on the phone who could not explain why they did not call me and let me know what was happening or ask me what I wanted to do He told me there is a 99 charge to transfer data I explained I was never given the choice and how wrong it was of them to handle the situation the way that they did He responded that it says on the intake form that data can be lost and that maybe they should start reading the form to each customer How dare he insult me in that way I told him he was out of line to insult me in that way Who does that to a customer Who insults a customer by suggesting that she cannot read That s untenable and Apple should not be recommending this company to handle repairs for customers No customer should have such a humiliating experience at the hands and voice of an employee with Stay Online I am pissed

I approached StayOnline via Humac for a diagnostic of my malfunctioning AirPods Max To my surprise I was informed they couldn t run any diagnostics yet they still charged a fee for it Accepting products for a service they can t provide and then charging for it feels misleading I expected clear communication and transparent charges but was left disappointed Think twice before seeking services from StayOnline

I have send my iphone 15 pro max from 3 mobile twice a times but they are unable to find the issue and could not solution So i am feeling annoying with the service of stay onlineRegarda