K
kunde
Stay away from StayOnline Try other Apple s authorized service centers instead
On 30 11 2020 I took my phone to StayOnline service center humac Lyngby with the problem on my iPhone XS which would shutdown when the battery reached at around 15-20 and according to their diagnostics battery had to be changed and therefore was changed Less than 6 moths later I started to get the same problem with the same iPhone meaning when the battery reached at around 15 to 20 it would just shutdown The battery health indicator in iOS settings was showing it is at 100 health After speaking to Apple s customer support I tried resetting the phone to factory settings and also tried even putting the phone into DFU mode and downloaded and installed iOS and set up my phone as a new device without restoring from back up But the problem still remained even without installing any other apps After talking to Apple customer support and going through remote diagnostics they have identified that the problem is not from battery and is related to hardware Therefore I had to take the phone to the same humac store at Lyngby for repair under warranty of battery change on 30 06 2021 I have explained all the steps I took in order to ensure the problem is not a software problem when I delivered the phone to humac Lyngby With all that the service technician apparently did not identify the hardware issue On 02 07 2021 when I went to collect the phone the phone was fully charged and I could not verify if the problem remained therefore after speaking to service manager he stated I must pay the 399 but if the problem reoccured within 2 weeks I need to take videos as evidence of the problem and he agreed that they would refund the paid amount and they would look into the reason why the problem is not yet resolved 5 days later the same problem happened again and the phone shut down when the phone reached around 5 to 10 battery I took videos of the problem on 11 07 2021 and tried to reset the phone multiple times which again did not help resolving the issue Finally I took some more videos while the problem occurred before and after reseting the phone even with I set up the phone as a new device and without restoring from the backup I finally took the phone today 15 07 2021 to humac in Lyngby But surprisingly the staff informed me that the service manager does not accept to meet and does not accept the refund he himself agreed to and instead suggested that I would have to give the phone another time for diagnostics and accept the same terms and if the problem could not be reproduced I would have to pay yet another 399 DKK I would like to express my disappointment with StayOnline humac Lyngby s service personnel Stay away from their service centers UPDATE After contacting humac customer support and sending them the video s taken as evidence that the problem still persisted on my device they have offered to refund the diagnostics fee of 399 DKK