Store Reviews

Run away

I am very disappointed with the customer care I needed help to correctly install and use a DA42 but the website page where I was redirected was wrong and Eliot from Sales Xplane org just told me to browse on the forum It is unbelievable that this is the reality They have a NO REFUND policy and this tells you exactly who you are dealing with

Beware of this shop

I bought an aircraft Nimbus Aero Commander on this website which cannot be installed After asking the shop I was referred to the support forum That s complete nonsense of course because that doesn t help me There is no support no assistance and no money back at xplane org store Beware of this shop

Really bad support

After some successful purchases i came across the purchase of a poor quality product I immediately mailed customer support to receive a refund or a product exchange they refused everything and directed me to the useless support forum page of the product the product developers are never present I tried to complain on the forum but they blocked my account for trolling These are licensed scammers

Xplane Org dubious business pratcices

I bought an aircraft DHC6 from this company to be used in X-Plane11 But they aircraft failed to install and it did not work I re-installed it again but the messages stated that essential files were missing and therefore no installation possible I asked Xplane org for a refund but there website stated NO REFUNDS under any circumstances Great fantastic business ethics So better watch out because you just won t know that the quality is for the product you just bought

XPLANE ORG ARE NOTHING BUT THIEVES

XPLANE ORG ARE NOTHING BUT THIEVES They charged me twice for a download and refused to pay it back because it falls in the previous year When you buy something from them it doesn t flag you ve bought that product as you browse other ones Sub-par in all ways besides their billing system And don t worry we haven t forgotten the hacking to which I see you are showing the same lack of true empathy A Lack of ethics and customer service from Nicholas and his team and as we read everywhere time and time again show their true colours and let their members down It s not the money now it s just the principle of it Their happy to take the money but not happy to return it when it s not theirs

Stay away

The administrators for the Org Store are very rude I was supposed to receive a product for winning some competition they ran and when I reached out to the admin to claim it I was met with a shockingly rude attitude When I called this person out for their behaviour I was met with lots of argumentation then I was shadow-banned from their forum and their store After upgrading to X-Plane 12 I m entitled for a discount to upgrade one of the products I already own but the discount was never applied I emailed them about it and to no surprise did not receive any response I therefore refunded X-Plane 12 on steam and unlikely to purchase it again Several of the add-ons that I use are exclusively sold on this store and as long as this is the case I am highly unlikely to purchase X-Plane and will happily use Microsoft Flight Simulator instead If you search online I m not the only one complaining of very rude administrators I will not do business with the org store again

really bad experience with them - SCAM STORE

really bad experience with them good i found this site I bought some stuff from them a few months back and nothing but issues they would not send me a serial number to activate it and refused to give me my money back Developers need to move away from this site I will no longer use or buy several things from developers Not to mention X-Plane is getting a really bad rep because of them I will also be emailing Austin at X-Plane and show them all the bad reviews and how their name is affected because of these guys After sending several emails to the x-plane org store several months ago they completely blocked me from site and store and kept my money HUGE SCAM artists

Total scam

Total scam Product is not as advertised and unusable but the amazingly cynical customer service are simply digging their head in the sand and ignoring the obvious defect Avoid at all cost

I bought an item but I never received

I bought an item but I never received it I had to go through my bank to get my money back as this scam website wasn t going to give me anything Now because of this they have blocked me from going on their site

total scam

total scam no support left more than 1000 in this store but many products are very buggy or do not even work with the latest versions of x plane then you get kicked once you complaint and take your money back most unprofessional store x-plane should revoke any right to sell any products for them