Sukoon Reviews

AWFUL

AWFUL TERRIBLE the worst Left with zero roadside assitance an automated whats app bot and no support for weeks Terrible experience Do not use them for your car insurance unless you want to be treated like you dont matter 8 years with fully comprehensive insurance paid and now ZERO care

Beware

I wish I had read these reviews before taking out a policy with this company Now I have a claim it is clear they couldn t care less about their customers My claim has been passed to another company who don t respond either Now 6 weeks and they haven t even inspected the car yet Notice the good reviews on here are for giving a policy NOT for dealing with claims Yes I agree they are good at taking your money Beware

Sukoon is a fraud keep away

I am reaching out to share my deeply frustrating experience I ve had with sukoon insurance after my car was damaged in the DUBAI floods April 16th Despite filing my claim on April 27 the process has been nothing short of a nightmare from missed appointments with the loss adjustment officer from company and poor communication to finally being told on the 11th of July 3 months later that my claim was declined because my car was supposedly in use during the flood Which it wasn t In the 3months of back and forth my car has suffered additional damage while waiting for a resolution l took comprehensive insurance which they rendered useless I don t think l am the only one who has gone through this painful excruciating experience

worst customer service ever

worst customer service ever i just changed my insurance from Nextcare to Sukoon they dont understand that its might be medical emergency and they take many days for approval never ever choose this

WORST

WORST IF I CAN GIVE THEM A ZERO STAR I WILL - MY COMPANY CHANGED OUR INSURANCE FROM NEXTCARE TO SUKOON THEY REQUIRE A LOOOOOT OF LABS AND CONSULTATION BEFORE GETTING APPROVED AND AFTER ALL THE LABS THEY ASKED THEY ASKED AGAIN FOR MORE AND MORE LAB TESTS THAT COSTS THOUSANDS OF DIRHAMS THIS WAS GOING BACK AND FORTH FOR TWO MONTHS NOW AND COUNTING PLEASE DO NOT EVER CHANGE TO THIS INSURANCE AND SAVE YOURSELF FROM A NIGHTMARE

IF THERE IS AN OPTION TO RATE IT ZERO

IF THERE IS AN OPTION TO RATE IT ZERO STARS I WOULD DEFINETELY CHOOSE THAT WORST INSURANCE I HAVE COME UPON SO FAR IN MY 7 YEARS HERE IN UAE IT HAS BEEN 2 MONTHS AND COUNTING SINCE MY COMPANY CHANGED OUR INSURANCE FROM NEXCARE TO SUKOON AND UNTIL NOW THEY STILL ARE NOT DONE REQUIRING ME TESTS JUST TO APPROVE MY APPLICATION AND WHAT I HATE THE MOST IS THAT AFTER I SUFFICE THEM THE NEEDED TESTS THEY THEN REQUIRE ME FOR ANOTHER ONE AND THE PROCESS IS NEVER ENDING THEY HAVE CAUSED ME DISTRESS PHYSICALLY MENTALLY AND FINANCIALLY AS I HAVE TO PAY IN FULL AMOUNT THE NUMBER OF TESTS THEY ASKED ME TO DO VERY UNPROFESSIONAL

They attempted to double the premium

They attempted to double the premium for the renewal upon asking for explanation for the price hike they asked for more documents They tried to lower the premium a bit but not much but never bothered to justify the hike or provide any information Insurance was barely used It s basically a scam Avoid by all means

Very very bad customer support

We were customers of Oman Insurance for our 2 cars for 4 years before it changes to Skukoon Oman insurance was very good and helpful but since it changed to Shukoon they have a very bad customer service We have full cover for the car and for the first time we called for a car breakdown All customer service agent weren t available so they send us to a bot on Whatsapp and the line cut We called again after register a complain and an agent came to us start to tell us to be patient without giving any updates and finally hang-up on us So desapointed We realise that in case of severe emergency the insurance will not take care of us We will change immediately to a better insurance with higher customer service standards

Very bad insurance and management

Very bad insurance and management My car have been accident from 4 days still no response from insurance Never recommended and I will never renew They deal like this with premium insurance Like that what will be for 3rd party Stay away everyone