Sunbabystore Reviews

THEIR RETURN POLICY IS A SCAM

I ordered this set with a hat and the hat came with a hole in the front I reached out asking for a label to return the item for a refund Their return policy states if the issue is their fault they bear the cost of return shipping They tried to first haggle how much of a refund I would get starting at 50 and now will not provide a label I m having to do a charge back with my AMEX There are so many great costume suppliers do NOT buy from them because if you run into issues you re screwed Their site says they re based in Cali but they 100 ship and operate their customer serviced from China

Purchased 6 flowergirl dresses

Purchased 6 flowergirl dresses Merchant sent 6 dresses but NOT the dresses I ordered Photo of dresses I ordered looks nothing like the dresses I received Merchant must think I m blind Customer service is a joke NO response to emails I ve sent requesting a prepaid return label and full refund PayPal is involved and next I will dispute the credit card purchase with my bank DO NOT DO BUSINESS WITH THIS WEBSITE

Cheap products and very sketchy

Cheap products and very sketchy returns They say you can return within 30 days but when you contact them to start a return they give you the run-around They first offered me 10 refund to keep the product which is 2 50 I requested just to return for a refund and then they offered me 50 to keep the item When I for a 3rd time requested the refund return they told me to return it within 5 days That s not what the return policy states Just don t buy from them Not worth it at all

Horrible quality for insanely high

Horrible quality for insanely high prices The costume I got felt like tissue paper and looked nothing like the photo all the detailing was peeling off stickers and the fabric was horrible The store didn t reply to me for over a week when I tried making a return and I had to file a claim with PayPal before I got a response back Then they made me pay for shipping to send the items to a residential address in Florida and I m still waiting for a refund three days after the package was delivered

Scam

Scam Order elsewhere Sent wrong size They said they are sending the right one 1 week later a new email says sorry refund you 20 to keep it or they will send the right size but not until they recieve the wrong one back in 3 freaking days No instructions I m not paying to return your wrongly sent item Do not order from these people

Terrible company

Just a disastrous experience with this company Don t bother save your time and money Overpriced horrible customer service and they think it s okay to send you random costumes if they don t have the one you payed for at hand Oh and when they do they refuse to give you a refund I ordered a kid costume for Halloween and was so nervous that it wouldn t come in time since it was a bit on the last minute spectrum It did arrive on time but imagine my surprise when it was a completely different costume in an XXL size I of course assumed it was an honest mistake and contacted the store only to find out it was 100 intentional on their part because according to them the costume I had ordered was out of stock and they thought the easiest thing to do was simply replace it with a completely different costume without ever consulting me I offered to send the costume back in exchange for a refund but they only were willing to give me a 50 refund and generously sarcasm were going to let me keep the hideous gigantic costume When I refused and demanded a full refund and was still adamant that I could send them their costume back they ghosted me and I had to contact my credit card company for a refund Final thoughts DON T DO IT

I AM SO DISAPPOINTED

I am so disappointed They are NO GOOD AT ALL I have had my 7yr old Grandbaby checking the mail everyday for almost a month and we STILL HAVE NOT GOT OUR PACKAGE I have also emailed them and get no response Don t trust this site or business because they will certainly fail in the end

I should have read the reviews too

I should have read the reviews too Ordered a costume for my son s book week costume and paid additional postage for express shipping within 2-5 days Day 5 and my item has not arrived I reached out to Sunbaby and requested a refund as the tracking number they supplied is not recognised They advised me that I have to wait to receive the item before they can apply for a shipping credit If when it arrives it will be useless as the event we ordered it for will have passed Very dissatisfied customer here

Absolute terrible experience

Absolute terrible experience Got sent the wrong size and even though their policy states they will provide return shipping if they make a mistake they did not honour it Used weaponised incompetence and were awful to deal with Terrible quality for the prices paid Please do not buy from them and save yourself the trouble