Sunexpresstravel Reviews

The worst airline ever Not even 1 recommended

If there were an option to give zero stars I would not give even one My flight from Antalya to K ln was an incredibly frustrating experience We waited at the gate for over two hours because the operators were not prepared or ready for boarding Maybe they were preoccupied with watching the Turkey vs Holland match which Turkey unfortunately lost I knew this because the two women at the gate were also engrossed in the game This level of unprofessionalism is unacceptable Even after we boarded the plane we had to wait for almost two more hours without any information about what the issue was The entire experience was poorly managed and extremely disappointing

Horrible Customer Service Throughout The Company DO NOT FLY WITH THIS COMPANY

I have been flying for more then 20 years with all sorts of airlines BUT have never had an experience as bad as this with two major occurrences This was my first and LAST time I will ever get on a SunExpress plane 1 Firstly on the 20th July 2024 my partner and I were due to catch a flight from Hanover Airport HAJ to Izmir Airport ADB with SunExpress and then a connecting flight scheduled more then 2 hours after to Ercan Airport ECN with Pegasus What happens The flight delays in Hanover Airport by at least 1 hour 50 minutes but the only way we found out was via the SunExpress app NO indication on the flight board NO indication at the check-in desk even when asked if there was a delay NO indication in the check-in lobby even after the scheduled time had passed Mass confusion with zero communication as to why the delay occurred and we end up missing our connection flight at Izmir We then go to the help-desk of both SunExpress and Pegasus who are not to blame and have a conversation with the person to see how we could be compensated The person working at the help-desk came across arrogant and unsympathetic and could only direct me to the online customer service to provide feedback which I came to find were also absolutely useless The only solution they come up with was to buy 2 more tickets for the next flight scheduled approximately 9 hours later at an extortionate price of 250 per person for a 1 hour 15 minute flight from Izmir to Cyprus So a 6-7 hour flight ends up into a 20 hour flight that overall costs upwards of 600 per person therefore you can understand my frustration But hold on it gets worse 2 Everyone boards the flight from Izmir to Ercan with no delays which seems to be the only thing they done right Then an absolute nightmare which I would guess would be illegal if investigated Given that temperatures were around 40 C - 45 C we board the flight with NO working air conditioning EVERY single passenger was soaked in sweat children were distraught and the elderly looked like they could suffer an illness at any point throughout the flight We then hear an announcement from a cocky and rather unsympathetic pilot who only cranks up the frustration level by saying the air conditioning would work once up in the air which was not the case goaded more frustration by claiming we as passengers were excited about the flight and that SunExpress were the no 1 airlines And all they could do was offer cups of water what an inhumane company Extremely lucky no-one suffered serious health issues although I have been ill for the last 2 days now

The young lady checking us in looked at

The young lady checking us in looked at us as though we had used the check in for a toilet like a pitbull terrier chewing a wasp zero manners and a real fugly in personality and looks Most of the crew were so rude and ignorant Flight delayed for 5 hours Other staff were mostly from the third world those that did speak English chose instead to speak arabic and lear at the females

Worst company EVER Dont fly with them

I would never ever fly with this company again Such rude and unprofessional company No understanding to passengers with children especially Very abrupt and just point blankly rude flight attendants especially Worst airline I ve EVER flown with

Update on return from Turkey

Update on return from Turkey with Sun Express after the disaster of booking and paying for seats Row 3 ABCD when holiday was booked in Sept 2023 When we tried to check in online it said passengers not found So after a 25 phone call to Sun Express we find they have given our seats to someone else but they could offer Row 6ABCD which we had no choice but to accept They told us same seats on return journey So tried to book in online for return which of course didn t work so met with TUI rep at hotel who said she d sort it Which she did and we were in Row 7 ABCD Not too bad but it s a shambles Flight back to be fair wasn t too bad Flight attendants quite chirpy and polite and only 15 mins late back into Birmingham So I will never use Sun Express again It s all too hard How TUI can use such an appalling airline is staggering as we will never go with TUI to Turkey again if they use this airline We think we got away quite lightly after reading the dreadful reviews some people have had to endure It s not good enough TUI should be looking into these complaints as a matter of urgency before other holiday makers are affected by such poor service

Worst online check in no response from company help teams

To make this clear it is about their customer service and online check in Online checkin didn t work for my flights I hadn t had any information communicated to me to be able to check in online Meaning I had to make two expensive phone calls to get the correct info When I checked in I bought seats for me and my partner But it turns out they were bought on a flight I wasn t even booked on They have still to this day refused to return this money Their complaints team do not exist - I ve never heard from them I m a very experienced flyer this was the worst experience I ve had for online check in or customer service The flight was actually fine The same as any other budget airline

Avoid Sun Express

I will add to the plethora of negative reviews Staff aweful Paid for priority pass but received none of the perks as these were not available i e express lane closed both ways Complained on return and after chasing this for two and a half months have been told they have simply deleted my complaint Avoid

I paid extra leg seat for my flight to

I paid extra leg seat for my flight to Antalya and ended up in a regular seat Disaster I ve never experienced case like this The cabin crew blame the staff at check in desk However there were bunch of people in the same flight with the same problem Stansted airport its a big mess Never again

Avoid using sun express

Was supposed to fly back 21sept at 8pm flight was delayed over 12 hrs original flight was 8pm first delay was 90 mins then board up dated to 3 20 am no one notified us just info on board at 9pm will were called to gate had our boarding cards removed from us and told to go down the ramp and collect our luggage when we asked what was happening we were told we would be going to a hotel After collecting luggage and going back through passport control we were outside dalaman with no one to direct us after finding TUi who I understand are working with sunexpress we boarded one of four coached and an hour later dropped off at a hotel someone in Dalyan the only advice was from the guy on reception who said we had to be back down at 3am bearing in mind we had a 4 month old baby with us at 3 am we go to reception no coach arrived receptionist said we were scheduled on flights at 6am coach finally arrived at 4am we arrived at dalaman got through passport control and had to run to the pla Which took off at about 6 30 Sun express say that we don t qualify for compensation nor will they disclose info only the reason on delay Avoid at all costs NO COMMUNICATION NOT AGENT AROUND NOTHING EVERYTHING WAS DONE BY WAY OF MOUTH OF OTHER PASSENGERS DISGUSTING