Supermug Reviews

Personalised Gifts - Valentine s Day Mother s Day Father s Day

supermug.co.uk
3.78
82 reviews
Great Rating
Based on 82 user experiences

Rated 3.78 out of 5 by 82 Happy Customers

58.5%
12.2%
2.4%
2.4%
24.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 82 reviews

Customers report consistently fast delivery and high product quality across numerous reviews. The majority of experiences highlight excellent service, timely delivery, and well-packaged gifts. A minority of reviews detail non-receipt of orders and poor communication, though these are outweighed by positive feedback. Overall, the brand fulfills expectations for key items and delivery speed.

What customers love
  • Fast delivery
  • Great product quality
  • Easy ordering
  • Helpful service
  • Good value
Common concerns
  • Expensive pricing

Last updated 6 days ago

S

Birthday gift never received

Purchased an item for birthday gift before Christmas saying I d recieve by end of December I didn t Contacted them got agnored this was about January 8th so therefore took it up with PayPal I sent a second email got a reply saying it was listed for the wrong price so never sent it out Never botherd to contact me about it as tbh I wouldn t of cared paying the extra as it was 3 difference No apology just I can reorder bearing in mind I needed it for a birthday in three days time Would not recommend or be using again Very poor customer service and service in general
R

If I could give 0 stars I would

If I could give 0 stars I would I have opened a dispute with PayPal because my order that was guaranteed at the time to arrive for Valentine s Day still has not turned up and the company will not respond to any emails and will not provide a tracking number I am not sure whether this is a scam company or whether it is a legitimate company but either way please take note of the reviews and spend your hard-earned cash with a more reputable company rather than this one who loves to take your money yet does not send your goods
C

Absolutely useless service going

Absolutely useless service going through fraud department
M

Ordered for mothers day

Ordered for mothers day with a week to deliver no delivery or communication Refund requested via PayPal Avoid
C

Shambles of a company

Shambles of a company Not sure if it s even legitimate Don t buy anything from them because you won t receive it or a refund
D

Disgusting

Placed an order over 7 days ago no communication first class delivery Doesn t respond to emails Will be contacting bank to reverse payment Avoid
M

Still waiting after a month

Ordered a mug 1 month ago Have not received it Received automatic email responses Not happy
H

Scam site

Please don t use not only did they tell me that my order was late and needed more time they then a few days later insisted it had been delivered by royal mail and if not delivered to my house then to a neighbour as my item was a rather expensive key ring which would have easily have fitted in the mail box plus iv been here for deliveries I beg to differ and this is a scam site
Y

Don t even waste your time ordering

Don t even waste your time ordering through this so called company I would say rather an absolute scam sight taking your money No customer service can t speak to anyone as per usual and order has never been received what an absolute waste of time and MONEY
D

Have tried for 2 days to order a mug

Have tried for 2 days to order a mug they advertise and website will NOT let me even put it in basket so WHY advertise it

About Supermug

Personalised Gifts For Family Friends

United States

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