Susanpayneproperty Reviews

Isle of Wight Estate Agents Susan Payne Property

susanpayneproperty.co.uk
4.81
67 reviews
Excellent Rating
Based on 67 user experiences

Rated 4.81 out of 5 by 67 Happy Customers

88.1%
9%
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1.5%
1.5%
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AI Review Summary Based on 67 reviews

Overall, customers report an overwhelmingly positive experience with Susan Payne Property, praising their professional yet personal service. The team is consistently described as friendly, helpful, and highly knowledgeable, providing excellent communication and regular updates throughout the buying or selling process. Many reviews highlight specific staff members, particularly Jan Tooley, for going above and beyond to support clients. The service is noted for being efficient, with properties often selling quickly and at the asking price. The company is commended for reducing the stress of moving and handling difficult situations with care and empathy. A few isolated negative experiences mention issues with communication regarding buyer details and appointment scheduling. However, the vast majority of customers express high satisfaction and a strong willingness to recommend the agency. The overall sentiment is one of exceptional customer care and a service that stands out from larger high-street chains.

What customers love
  • Professional and friendly team
  • Excellent communication and regular updates
  • Staff go above and beyond (e.g., Jan Tooley)
  • Efficient service with quick sales
  • Personalised and caring approach
Common concerns
  • Isolated case of not disclosing full buyer facts upfront
  • Occasional delays in scheduling viewings
  • One instance of a sale falling through after months
  • Process can sometimes take a long time
  • Limited data for critical cons; most reviews are highly positive

Last updated 1 month ago

J

Wish I had shares in them

I bought a flat through SPP Their service throughout was first-class - efficient friendly and always ready to go the extra mile for their clients They certainly took the fear and the hassle out of a potentially difficult operation Thank you Sarah Jan and Anneke Job well done
D

Professional estate agent

The team in Suzan Payne property has been really professional They have sold our property quickly and really smoothly The team is really polite We have had feedback after each visit
S

Excellent Isle of Wight Estate Agent

I have bought and sold through Susan Payne Property and their service is fantastic in both areas A really super team helpful proactive and knowledgable Highly recommended
J

Amazing Service - I bought a property through Susan Payne

I bought a property through Susan Payne - right from the viewing they were professional friendly and supportive- no question was too much trouble for them to answer Great service I would definitely sell through them when the time comes
M

Brilliant Estate Agent

Every single member of the Susan Payne Property team has been helpful friendly knowledgeable and professional from start to finish in the moving process They achieved a great price for my property and helped in every way possible in a very difficult set of circumstances I would not hesitate to recommend their services to anybody thinking of putting their property on the market They have made the stressful moving process much easier to deal with and have helped in every conceivable way to achieve a timely Completion
C

Excellent

The team at Susan Payne Property were professional throughout my sale I can not recommend the team enough Their expertise was evident at crucial points of the sale The team go above and beyond to support you they offer excellent customer service Thank you
O

We cannot fault the service that we

We cannot fault the service that we received from Susan Payne estate agency when selling our house and buying a new home The staff were all polite and cheerful and nothing was too much trouble We were kept informed and updated with every step of the way We would definitely recommend their first class service
R

A professional and friendly service Highly recommended

Susan Payne Property provided a professional and friendly service throughout keeping you updated through one of the most stressful periods of your life The photos and online layout for marketing were excellent and had the desired result with a lot of interest within 48 hours and a sale agreed I even ended up buying my new property from them Despite a few delays during the transaction Jan s expertise kept the chain intact and we eventually achieved a successful conclusion I thoroughly recommend Susan Payne Property and wish Susan and her team continued success
T

Efficient and very helpful

We used this agent to sell my late mother s house and found the staff extremely helpful and kind in a difficult and emotional time I highly recommend them
J

Refreshingly helpful respectful people that actually care

These are professional people that really care helpful and supportive throughout the whole lengthy stressful testing to the limit process Would recommend unreservedly

About Susanpayneproperty

Susan Payne Property is an Estate Agents based in the Isle of Wight and provides residential property for sale and buying and selling services

United States

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