Sutterhealth Reviews

Prepare to not be wooed

As a new patient I can t seem to get in to a doctor to be seen for an issue that may be cancer The soonest appointment they can find is 2 months out I was told that it s because they have to schedule a new patient visit Premiums are very high and not being able to get health care makes paying them more painful With my previous insurance I was able to go straight to the specialist I needed Now I get to wait 2-6 months to see a primary and then who knows how long to get in to the specialist Tried to go to urgent care but their appointments booked up while I was on hold first thing in the AM and the walk-in appointments fill to capacity first thing in the morning also Wasted 2 days trying to navigate that system I should probably cancel my insurance so my kids can afford my funeral expenses this is not healthcare This feels like a scam

Consistent issues

Consistently I struggle with Sutter Every time there is an order put through for an appt that they tell me I will be phoned to schedule I wait and wait only to find no one calls So I call and every single time there is a run around because of it Additionally there are not enough providers pushing care out incredibly far Your best best is to go to the ER as within Sutter good luck getting a same week let alone same month appt with your regular Physician Sutter - step it up please for all of our sakes

Repeated failures

At this point I have to advise people to just go somewhere else Please For your health My 99 year-old mother broke her hip She was sent home at 6 PM with a prescription for some pain medication The pharmacies were all closed Nothing within a 30 mile round trip was open 24 hours Long story short it was almost 24 hours from the time we entered the system until she had her pain meds Everything at Sutter is geared to their convenience nothing for the patient Another Sutter story I presented at one of their urgent care centers with severe abdominal pain I was told to go home and eat some probiotics as i had nothig more than gastroenteritis 18 months later I found out that I had somewhat advanced colon cancer They never screened me for that

Billing Department

This is for the Billing Department I was charged 6 000 Sutter Health is not allowing my insurance company to pay the bill Not only that a 20 copay was rolled into the 6 000 payment not allowing me to pay the 20 that is due before the final date for the 6 000 charge Go figure

Fremont PAMF is worst medical hospital

Fremont PAMF is worst medical hospital Overall system highly dysfunctional Doctors extremly careless and rely upon google s details They don t have any inputs other then sharing the google links

Not a patient Started receving random bills I called They never resolved the billing issue which lead to a collections call

Started receiving invoices for medical services not rendered from an out of state location back in November mind you I m not a patient I made a few courtesy calls to customer service to let them know of the issue Continued receiving bills over the following 5 months ultimately receiving a call from a collections company I called sutter health again with the customer service agent telling me there was nothing she could do I insisted on speaking with a manager who I did speak to and took the matter more seriously to resolve it No process in place to mitigate their own billing errors Finally received an apology letter in June 24 admitting fault and dismissing the case Causes speculation how they re managing their medical practice information and admin Provider name on invoice Christopher Adamo Russo DO HospitalistOsteopathic Physician and Surgeoncalifornia license 20A12554

Opt to die rather than visit Urgent Care

Few months ago I had to seek Urgent Health Care Stutter Before returning home doctor advised me to visit next day to ascertain my vitals were normal I had a regular job and had one of the best insurance coverage too But I got slapped with a 611 00 bill I was also charged for the next days visit Had I known I would have skipped the 2nd visit Next time I have opted to DIE than visit Urgent Care or ER and I also informed my kids on my decision

Upselling Drug peddling and lack of service attitude

Doctors here want you to come back and take new prescriptions each time Doctors tell you they are booked for long and hurry you to schedule appointment I am T2 diabetic and there is never a discussion about diet All they talk about is more meds I wanted simple diet advise and they referred me to speciality department That department says no guarantee of insurance coverage So much garbage for a simple dietician requirement Sleep department in mountain view never answers calls and its almost impossible to schedule a doc appointment Each time even to get a CPAP harness you need full sleep study they also say insurance coverage not guaranteed even when I have a HMO In general doctors are good but so much upselling I will switch to other providers and see how it goes

Sutter health is still pushing

Sutter health is still pushing poisonous vaccines and balance billing which is illegal They have sent me bills without explanation and can not seem to verify why I owe them money even with two health insurance policies that never required co-pays Stay away from Sutter health