Synthesia Reviews

Synthesia | #1 AI Video Generation Platform

synthesia.io
3.89
110 reviews
Great Rating
Based on 110 user experiences

Rated 3.89 out of 5 by 110 Happy Customers

54.5%
18.2%
7.3%
1.8%
18.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 110 reviews

Across 100 reviews, Synthesia is widely praised as an easy-to-use, high-quality AI video platform that significantly speeds up video creation and supports diverse avatars and voices. Users report fast rendering, helpful customer service, continuous improvements, and strong ROI for training and marketing use cases. A minority of 1-star reviews cite restrictive content policies, hidden credit charges, occasional bugs, and subscription limitations. Most negative feedback centers on content moderation and billing rather than core product functionality.

What customers love
  • Easy to use interface
  • High-quality avatars
  • Fast video creation
  • Helpful customer support
  • Continuous improvement
Common concerns
  • Content moderation strict
  • Hidden credit charges
  • Subscription limits
  • Occasional bugs
  • Limited avatar customization

Last updated 1 week ago

S

it s very slow to process any video

it s very slow to process any video even if it only has a hand full of words it will usually take 15 minutes plus on my second day of using it it keeps coming up with a processing message that my video needs to be reviewed and may take hours so far not happy with the product or service
D

Lose of unused minutes only benefits

Because you must use all of your minutes each month their plan don t fit the needs of the customer but ensures that they will make you pay twice if not more when you are ready to generate your videos This means that you will always be put in a position of wasting money and or pay more They should allow you to roll over some of your unused minutes
J

Its Okay but beware of their billing cancelation process

This is a decent app will hopefully improve in the future Unfortunately we did not get to make any videos that went live Please be warned their UI UX is not easy to navigate and if you are looking to leave the app you need to contact their billing department It took us over 1 week before we took a chance and sent a message to their billing department to request cancellation In their defence - they do have a process to close delete your account under settings but does not provide a refund option if you do this Oh and most importantly they do not abide by the UK Consumer Act Refund rules Update - 5 Jan 2020After copying the whole leadership about the issue They finally decided to issue the refund
S

I cannot enter anymore without any

I cannot enter anymore without any explanation
A

Its easy to generate videos

Its easy to generate and prepare a bog video in just matter of minutes what i dislike and wish to take into consideration is the text to voice in arabic need to enhance more
S

A useful Synthesia webinar without significant benefits

The Synthesia webinar was of limited use a small number of interesting enhancements spread over too long a period by effective presenters who sometimes seem keener on laughing at each other s witticisms than delivering added value to their audience Overall Synthesia continues to deliver a technically sophisticated product but with a clear emphasis on limiting deliverables to lower-tier clients as a means of upselling to their enterprise product
C

Paid course content

Im just trying to to find before I sign up will I be able to use the videos in my paid course I teach about credit to my clients and want to make sure that I wont violate any rules I have not been able to get in touch with anyone on the website or when I schedule a demo
T

Good but not great yet

It s a great tool but there is still quite a lot of work to be done before I d replace proper videos with these The avatars are diverse in terms of ethnicity but most people look like an office worker which when you re building videos representing low SES populations it doesn t resonate Also the Aus voices aren t very good Most sound like original Siri I ll continue to use but sparingly
P

It s a great concept but software is buggy

It s a great concept but the software is buggy and videos sometimes fail to generate You re then stuck having to contact support to have them resolve the problem which can take a lot of time to resolve before your case actually gets prioritized
S

overall it s ok

overall it s ok it has trouble pronouncing a lot of words plus it seems to have a bug in the audio that creates a ping type noise on random words it s even in their own videos they create to advertise their website on their youtube channel it s really annoying I have brought it to their attention but they simply don t hear it

About Synthesia

Create AI videos by simply typing in text. Easy to use, cheap and scalable. Make engaging videos with human presenters — directly from your browser. Free demo.

United States

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Frequently Asked Questions

Synthesia is the #1 AI Video Platform for Business, enabling users to create studio-quality AI-generated videos at scale with features like AI avatars, voiceovers, translation, and analytics. It is trusted by over 90% of Fortune 100 companies.

Yes, Synthesia offers a free plan that includes 10 minutes of video per month, 9 stock avatars, and access to AI voices in 160+ languages. Paid plans are available for more advanced needs.

Yes, you can customize AI videos with branded backgrounds, colors, logos, and avatars. Synthesia's BrandKit feature allows you to maintain consistent branding across all videos.

Yes, Synthesia integrates seamlessly with existing LMS systems. You can create AI videos and embed them directly into courses and training modules for easy distribution and updates.

Synthesia enables companies to create agile and consistent internal communications and training videos. The platform allows for easy updates, translations, and customization, fostering a more informed and skilled workforce.

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About Synthesia

Synthesia is the #1 AI Video Platform for Business, offering an all-in-one solution for creating studio-quality AI-generated videos at scale. Designed for enterprise and business teams, Synthesia enables users to create, edit, collaborate on, translate, and publish video content using advanced AI avatars and voiceovers. The platform supports 160+ languages and claims to save up to 90% of time and cost compared to traditional video production methods. The platform is trusted by over 90% of Fortune 100 companies and has earned over 2,000 five-star reviews on G2, with a rating of 4.7 out of 5. It is positioned as a secure, enterprise-ready solution that eliminates the need for video editing skills, cameras, microphones, or studios. Synthesia is SOC 2 and GDPR compliant, with additional references to ISO 42001, SAML/SSO, and enterprise security practices. Synthesia provides multiple use cases across departments, including employee training, sales enablement, internal communications, compliance training, and technical training. Customer stories highlight reductions in video production time, faster adoption across teams, and the ability to produce hundreds of videos in multiple languages without additional staffing or resources. The platform includes features such as expressive AI avatars that speak fluently in 160+ languages, AI screen recording with instant transcripts, one-click translation, a multilingual video player, brand customization through a BrandKit, version control, and SCORM export for LMS integration. Analytics tools provide insights into views, drop-offs, and completion rates. Synthesia offers a free plan with limited video minutes and access to AI avatars and voices, along with paid plans for more advanced needs. The company also provides enterprise custom pricing, demos, and a Synthesia Academy for training. A community of creators, partner programs, and professional services are available to support larger deployments. The platform integrates with existing LMS systems and is designed to streamline video workflows across organizations. Synthesia is headquartered in London, United Kingdom.