Tenancy Reviews

We wish we red the reviews on Trustpilot before we hired this company As many dissatisfied customers posted here end of tenancy cleaning done below any acceptable standards Our house was unfurnished and easy to clean The final result however was utterly disappointing Smears all over windows and kitchen cupboard doors Cobwebs dust on skirtings railings in the cupboards still sticky tops of the units not touched stains of cleaning products in the ovens And it all costed us 380 The company when contacted suggested inspection and possible re-cleaning of the disputed areas At that time our new tenants cleaned the house themselves This company does not respect the work ethics nor their customers It is obvious that timing is important in the property rental so any service they provide should be to the highest standards straight away Not after the inspection Pictures we have were not enough for the company to recognise that the job was failed and reimburse They offered 36 for the inconvenience Just don t hire this company

They did a job for me on the 24th of july The cleaners were very unprofessional and their cleaning was well below standard Even after telling them the issue they did not respomd As a result the agency charged me an addiotional 150 pounds for thier cleaning service They are very expensive and are a rip off please dont waste your money and save your self the hassle in the future

Appalling service Booked and PAID IN FULL 6 weeks before move out date INVOICE 9046 for 233 and got a text 24 hrs before to say that they no longer cover the Exeter area company name is Exeter Cleaning Company Such late notice meant we were unable to find another cleaner The excuse was an outrageous lie and caused extreme distress They refunded the payment 2 days later

This company came recommended I was very happy with the comms and the price pre clean In the day of the cleaning I had to call them back to clean the kitchen floor Subsequent to that the new tenants found they never cleaned behind furniture they used dirty water to clean the carpets which were a 60 clean anyway They then refused to come back and reclean as it was out of policy rules Which I do get yet I am sure when I sent pictures of the dirt left behind they would want to put it right Please check the entire house before accepting their service Their subsequent reply to this review has put the onus back on the client saying there could be dust and dirt from footfall etc after the cleaning date- the house was filthy behind furniture and the standard of cleaning was most definitely a 3 10 I have pics to support

I am disgusted by the attitude of the two cleaners who arrived an hour late They cleaned a one bedroom end of tenancy Straight away the cleaners demanded that the they will need to charge extra as the property was below their expected standard It was a three month tenancy and the tenant had not cleaned the property for the duration of the time It was no big task however I didn t have the time to carry out the cleaning myself so decided on this company as they were the cheapest I found They were at my property for one and half hours and did a basic job and stated if I had paid the extra they would have done a better job if i had paid the extra The company owner Maz is not at fault He did his best to find a solution for the cleaners and I but I would seriously urge the owner to review these two cleaners attitude as it can compromise his good business attributes

Very poor service Mirrors were dirty and windows as well I have to clean them myself All the blinds were full of dust after cleaning even when I paid extra for them Heatings were not clean and I have to vacuum one of the rooms after them because they did a very poor job

I booked a After-builders clean with this company and have been extremely disappointed They used abrasive materials like Brillo pads on my brand-new surfaces which has left marks on various items throughout my home They also scrubbed too hard on the doors causing the paint to come off I booked this service because I thought I was hiring professionals but this has clearly not been the case It s now been only 2 days since the clean and I ve already sent several emails with complaints including pictures of the damage According to their own Terms and Conditions complaints must be submitted within 5 days to be eligible for a re-clean or refund I emailed them the very next day and yet here I am still waiting for a response This company is dodgy unresponsive and avoiding accountability I paid a lot of money expecting a proper job and instead feel completely ripped off I m also requesting compensation for the damage caused to my home I strongly advise staying away from this company If they don t even bother replying to complaints how can they be trusted to provide a quality service

Customer support has been helpful and professional no complaints there Overall the experience was disappointing for a 200 end-of-tenancy clean Expected a straightforward pay-and-done service but many areas weren t cleaned to even a basic standard for check-out Nearly a week post-move-out support provided a partial refund after I insisted Still need to finish cleaning myself not what I signed up for Wouldn t recommend and definitely won t trust them again with this standard of service I wish to leave anonymous review so please respect my privacy and follow guidelines under GDPR

Had an end of tenancy clean done last week and the blind in one of the bedrooms was broken Tried to get them to come back to look at it no more then 5 minutes after leaving and they refused wouldn t even talk on the phone Tried to get in contact with customer services and they have ignored the most recent e-mail I have sent pictures and nothing has been done Not happy with the service at all

We booked an end of tenancy clean they arrived on time but we were surprised when less than 2 hours they were finished I contacted customer service to let them know I was unhappy the floors were still dirty and sticky to walk on windows were streaky and not clean the cupboards had streaks and the lights and cooker hood had not been touched Customer service offered to rectify this and sent out the same cleaners who were there less than 30 mins they cleaned the areas I complained about with a bottle of cleaning spray and a cloth no water then walked over the wet floor that was just cleaned I pointed out that a lot of the original marks on the floor were still there they did then fix this but as an overall experience I would not recommend this company the standard of cleaning is below average the property didn t look or feel clean after both cleans and I had to then clean it myself We paid 260 to try and save us some time but it ended up costing us time and money