Thebicyclelounge Reviews

The Bicycle Lounge Experience

Over the years I have bought four bikes from Matt and his team plus lots of bits and bobs I cannot speak highly enough of the advice and service they consistently provide and the responsible way they guide you to a conclusion that actually saves you money Five Star Service is rare these days in my opinion

Matt and Howie have been brilliant in

Matt and Howie have been brilliant in processing my order and matching my needs to the right road bike All this from 250 miles away Great service and customer engagement advice and support Where else would you go for a bike

A Experience

A experience when it came to these guys and their knowledge of road bikes helping you select the right one Included was the Bike Fit so you know as you leave no adjustment necessary straight on the road if you wish That s why people travel hundreds of miles to visit this store

One of the best bike shops I ve found

I would definitely recommend The Bicycle Lounge for all your cycling needs Matt was extremely helpful when I was looking to buy a Cervelo S5 going well beyond just selling me a bike As I live over 150 miles away from his shop he spent a lot of time with me making sure I ended up with the right sized frame and that all the extra parts I needed would work properly going as far as contacting Cervelo to find the best solution for a di2 set up challenge When I picked up the bike Matt and his team were again excellent taking the time to explain everything and ensuring my new bike was set up correctly

The Bicycle Lounge

I have recently take delivery of an Enigma Evoke from The Bicycle Lounge and I cannot speak too highly of them During my initial meeting with Matt we had a discussion on what sort of riding I do and he gave me sound reasoned advice on choice of bike and choice of equipment Throughout the process Matt and his team kept me informed on progress and 4 weeks later I became the proud owner of an Evoke The bike is exactly what I was looking for and the fit is just right The Bicycle Lounge provides what on line retailers cannot personal friendly service backed up by years of experience

Just bought a Wilier Cento

Just bought a Wilier Cento Shopping around on the Tinterweb for the bike I wanted and found The Bicycle Lounge and what a find From initial contact to leaving the shop with the bike it was a proffessional and friendly service I took advantage of the free scan and bike fit with Matt explaining how to improve pedalling with position and posture etc A lot of the larger bicycle retailers could learn a lot about customer service from these guys Well worth the seven hour round trip from South Wales Will definitely recommend this shop to my cycling club

Outstanding service as always

Outstanding service as always My Cervelo C3 developed a small vertical crack in the front fork by the disc brake housing Despite the bike being 4 years old with significant mileage Matt and TBL staff followed this up with Cervelo The model is no longer manufactured so instead of replacement forks which I anticipated paying for I was provided with a new frame set and fork for a Cervelo Caledonian the equivalent model free of charge I was delighted and astonished by this level of customer service I have bought 5 bikes from TBL over the last 25 years and this is absolutely characteristic of their after-sales service I would not think of purchasing from anywhere else

Bike Fit Service

Just had a few of our Team double-checked in preparation for the start of the racing season Matt was his ever patient self making minor adjustments to get the lads into their optimal riding positions stayed open late made us a brew and sent us on our way with a smile on our faces