Thecleaningauthority Reviews

Mixed Results Broken Items Resists Feedback

I used The Cleaning Authority for a little over 2 years At first it started out well I met with Gary the owner and sales person and we mapped out a specific plan for my home The problems arose in that the Cleaning Authority has a rotational method of cleaning that does not reflect the services Gary and I agreed to While some crews would remember the right things to do others would not Eventually a crew was assigned to me that was very good They lasted as a team almost a year Unfortunately for me one of the team members left to have a baby and the others that were assigned to fill her spot afterwards were not as good Examples of the problems 1 We work at home and the team members would talk on the phone loudly We complained and it was addressed but the problem would recur 2 Two sets of team members were caught just sitting in our den not working but on their phones and conversing3 Dusting was spotty One worker did it very well the others seem to hate dusting We continue to find areas of maximum build up even though they were supposedly dusting 4 Items were broken for which we were not reimbursed We forgave up to a point---we are still awaiting reimbursement for a lamp 5 Rates were raised abruptly shortly after we joined Again we ate the cost because of one good team member we liked but we were shocked at how quickly rate went up---from 175- 195 in a few months6 The final straw for us was when a new team member came on board and repeatedly did not clean the soap tray in a bathroom placed a dirty drainer and dirty cleaning cloths on top of my facial soap could not put rugs and other items back in place banged into the walls and doors with her vacuum knicked them and knocked framed art askew When pointed out to the Cleaning Authority these problems I was assured they would be corrected the next week the same things happened with the same worker even putting the dirty drainer on top of the soap 7 The manager of day-to-day operations was also very difficult to work with The daughter of the owners she was rarely willing to admit a mistake even when she made mistakes in billing 8 The direct supervisor would come to check on things but often engaged herself in loud conversations with her staff or about things unrelated to the house cleaning 8 Please note that pictures of all problems raised where shared as evidence and were not deniedThe oddest thing is that we did not complain about the repeat of the drainer-on-the-soap incident mentioned in number 6 again to the manager because we were trying to be kind I assumed perhaps the person was impaired to keep doing the same mistakes over and over again Her partner worker stated to us that she was tired of working with person who had done it because that worker tended to half-do her job She actually asked us to complain but we did not I don t know what happened but The Cleaning Authority s response was to abruptly cancel our services Very unprofessional So in short I would say that The Cleaning Authority can do well when you are lucky enough to get a good team But they seem to take it very personally if you raise concerns about the routine items anyone would expect in their house cleaning

Lies thieves

Lies Thieves Charged for deep cleaning Spent 45 minutes rearranging items in my home Sat in car in front of my house to charge me for hours Called supervisor who came out with the cleaning ladies and confronted on what was not cleaned and asked to go through and instruct on cleaning July 2023

I will never ever ever hire this this company sucks

I will never ever ever hire this company in my entire lifetime that I m going to live because they have no clue of cleaning my homeowner was disgusted so now I m reflecting on this company which is disgusting and just unprofessional for those who gave a good comment you probably we ll play for a full because I know I was now I have to clean my own house After I spent 400 for deep clean maybe they need a deep clean their ears and listen

Disappointed - Make sure they are cleaning what they are contracted to do

Company came recommended as I needed help keeping up with housework due to a very ill husband and my working two jobs Started out well Initial meeting w quote service schedule etc was detailed and informative Highly stressed if any issues with the clean to contact them directly to fix versus negative reviews Was happy with first clean even though two ceiling fan blades were broken Attributed to fans age Realized the service was more of a surface clean rather than deep clean however needed the help and was more than willing to accept that As cleans went forward every two weeks something each time from the schedule was missed I m a newer customer working with them for about three months I rarely called to bring to their attention things were missed but when I did they said they d just be more attentive next time Last clean was absolutely disappointing Upon arriving home I noticed and completed their tasks empty garbage can clean coffee ring off kitchen counter clean dining room table wash bathroom floor wipe doors Noticed furniture not attended to These were just quick notices Contacted the service center and was told typically when this happens they will send out a crew for another clean free of charge Heard back from branch location who asked if I had completed the necessary cleaning of which I did and offered a 50 discount on next scheduled clean noting that they had a new person on job but that was no excuse After I thought about it I decided they just aren t for us and requested a full reimbursement of recent clean taking us off schedule for any future work They complied I would not recommend their services

Worst company ever

Worst company ever They waste your time and lie about training You spend days and hours giving your all to work with them but instead they use your time and waste it Gigx and the cleaning authority are just very incorrectly wrong in how they waste people s time

Not worth for what you spent

There is no less than 1 Rating that I want to give to these guys They came out to clean my house and charged 425 for the 3-hour job and they didn t even clean 50 The bathrooms were not cleaned properly The Floor and carpet still have a lot of dust though they mentioned they cleaned it out of 2 maids one maid was super slow and I could easily figure out she intentionally worked slow When I called them back and complained about the work their response was rude and said that is what the best they can do and she just disconnected the call I had to pay to my leasing office for another 220 for the un-cleaned house So I had to spend 645 for a 1350 SQFT apartment I will never recommend them to any one

Don t count on the Cleaning Authority

I contacted Cleaning Authority to get an estimate for a one time heavy cleaning in my home They immediately scheduled an appointment for several days later The day of the appointment Morgan called on my cell phone and left a message confirming an 11 00 am appointment She asked that I call her back to ensure follow through I called Morgan back in a timely fashion and again confirmed the appointment Morgan was a No call No show What a disgrace Morgan had no regard for her customers or her Employer I recommend that you don t count on the Cleaning Authority

For the Nashville market

For the Nashville market I called on Friday 2 16 24 and expressed it was an emergency that the owner or manager call asap It is Monday 2 19 24 with no return phone call While we are out of the country the cleaning crew busted our front door deadbolt Video proof Our house is totally unsecured and they haven t bother to call back I find this highly unsettling and they will not be invited back to our home after more than a year of being trusted Unprofessional and embarrassing for the owner

The cleaning itself is pretty good

The cleaning itself is pretty good But I went with this company because they make a big deal about environmentally safe products and that they care about the environment What a joke They use incredible toxic laden with fragrance products I get a splitting headache every time they clean I ve complained but to no avail I am definitely canceling their service