C
Czarny
Terrible customer service
No respond to my email
AI Review Summary
Based on 100 reviews
The Foam People consistently receive excellent reviews for product quality, fast delivery, and outstanding customer service. Customers highlight comfort, accurate sizing, and helpful support, though a few note long lead times or minor issues that were resolved. Overall, the brand is trusted and frequently recommended.
What customers love
- Fast delivery
- Great product quality
- Helpful customer service
- Easy ordering
- Good value
Common concerns
- Expensive pricing
- Strong initial smell
- Delivery delays
- Size issues
- Poor communication
Last updated 23 hours ago
S
Sean Corrigan
Zero customer service - Damp mouldy mattresses
My daughter s beds are an odd size so we ordered 2 of their luxury mattresses as they had the closest in size to what we needed They arrived on time and we unpacked them They smell like mould I had a couch years ago that smelt like damp wet mould and after 3 years I threw it away These mattresses smell exactly the same and now the entire upstairs of my house does too I have emailed the company twice and still haven t recieved a response I told them if they haven t stopped stinking the house out within 2 weeks they can come collect them and either replace them if they have dry stock or refund me but that was in the emails they haven t acknowledged so who knows
D
David
Disappointed
1st night excellent sleep The fit as it is a shaped mattress is perfect We have slept on mattress only 4 nights and a massive hollow is present my wife falls towards me So Disappointed How can this be resolved I weigh 110 k and my wife 50 kLook forward to your reply
S
Suzanne Tompson
Probably our fault but didnt realise
Probably our fault but didnt realise being all foam the mattress woud sag so much when sleeping The large dips dont come back up
A
Alf Preece
1st delivery failed
1st delivery failed 2nd delivery had items missing Last parcel ordered 27th March arrived 19th April Quality of items very good but let down on the service
B
Barbara Squire
Sort out your email system so people
Sort out your email system so people can actually make contact and solve issues even the alternative email I was given after calling has gained no response after weeks of trying to solve a relatively minor issue which is a real shame given that Apart from a little damage this is a good quality product and the issue could ve been sold very easily Had it not been for the fact that make contact and gaining a response was so very difficult I would have given this product five stars still awaiting a response
C
Clayton
I ordered my mattress end of June and
I ordered my mattress end of June and received the end of August But fitted today and really happy with quality and fit
J
Janine Curran
There was a terrible smell coming from
There was a terrible smell coming from the foam I ve had to leave it outside for a week to air and get rid of the smell
C
customer
Disliked delivery time that I paid
Disliked delivery time that I paid extra for but didn t happen and no apology Matteesses had offensive smell when opened which took 2 weeks to disappear and ruined the whole experience for my grandchildren
J
Joe Insogna
Satisfactory
The item arrived in packaging that wasn t secure which was poorly tapped and the mattress was exposed in transit