Theheygang Reviews

Name: Theheygang
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 1.00

Hey Gang

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theheygang.comVisit Official Website

1.00

9 reviews

Very Poor Rating

Based on authentic user experiences

Rated 1.00 out of 5 by 9 Happy Customers

6821 reviews

N/A

5 months ago

The clothes are not the problem

I should mention first that I have previously purchased children s clothes from The Hey Gang They are great quality with fast shipping and I have never needed to make a return on children s clothing but I will be wary if I choose to shop with Hey Gang after my most recent experience I purchased the Ranch Boots as a pre-order item in size 8 for 625 This was an exciting expensive purchase for me The boots arrived very quickly I was thrilled to have these boots and tried them on immediately My left foot slipped easily into the left boot The right boot would not allow my foot past the heel Upon closer inspection the right boot heel was also a noticeable 1 4 inch higher than the left It was apparent this was a defective pair I immediately emailed the Hey Gang customer service I explain the problem and asked for a solution and was curious what the answer would be as the boots were pre-order one boot was too small and the next size up was listed as sold out online This was on a Thursday morning I received no response and sent another email after two days I also reached out on Instagram after 24 hours I sent the second email on Saturday morning with the subject Please Respond I explained that I was trying to follow their return rules listed on the extensive Returns Policy page even though I was dealing with a defective item because the lack of response made me nervous to be stuck with these expensive unwearable boots I included a photo of the heel discrepancy and all order information trying to be as helpful as possible wanting a resolution I waited through the weekend and received a short response on Monday afternoon from Hey Gang customer service The email did not respond to my worries about sizing or give me guidance toward returning or exchanging the boots There was also no apology for the defect There was an apology for the delay in answering my email The email said they were hoping to have a replacement pair made for me to try out There was no offer of a return label for the boots I had I tried emailing back with my worries about sizing and the responding emails from the Hey Gang seemed like automatic form emails The personal information I was sharing was not being acknowledged The process around how I would get new boots and what size they would be was extremely unclear I asked for a phone number to be able to speak to a person but was told email was the only option I finally got an email from the customer service that accidentally included email messages about my situation to a higher up person The higher up person told customer service to give me a full refund because she is just going to be a problem no matter what it seems meaning me and my emails not the defective boots I had received from them as the problem I was very relieved to be given a refund at this point as I had been given no reassurances that the money I paid would result in a pair of boots that would fit But the entire experience definitely left me feeling like a Problem instead of a valuable customer

Caitlin Burkhart

Terrible Customer Service

The clothes are not the problem However the return policy is ridiculous You pay 10 and 10 of the purchase price which is NOT clear on the website It is an unfinished sentence AND you must request a return label within 7 days AND mail it within three I was going to get something else after the jeans I ordered were slightly off bc they were pretty good but I will stay away

Inna Dyminska

Not worth it

Oh boy I wish I read reviews before buying their expensive clothes The jeans ordered were faulty so I returned them and they charged me 10 restock fee When I reached out asking them why they charge so much no one of course followed up with me Disappointed by the clothes quality and how they treat their clients Will never buy from them again Will not recommend to anyone

Poor quality clothing and worse customer service

Poor quality clothing and worse customer service I bought two pairs of expensive overalls from this company Within a couple months the clasps broke and rivets popped through the clothing so the buttons fell off Customer service was SO RUDE when I asked what could be done Spend your money elsewhere

Zoe Kessler

I really wish I had read the reviews

I really wish I had read the reviews here first-- my experience was near identical Customer experience was some of the worst I have ever experienced I was ignored gaslist and told not to email back The agent would respond about one part of the order ignoring the rest They refused to apologize for the order taking a full week longer than expected saying that was normal depending on volume When I pointed out that their website said otherwise they told me that it was simply a guess and again did not apologize The expensive order I placed went on sale less than a week later I had hoped for a price adjustment which they refused Honestly I understand that It s a small business But when my order still did not ship out until well after the sale it no longer felt reasonable The customer service agent was so rude and dismissive that I asked to return the items instead and asked that they waive the insane 10 return fee PLUS 10 shipping charge They said it was non-negotiable and again told me not to write back It will be no surprise when this company goes out of business soon Save your dollars for companies who care-- especially at these prices

Jeffrey

Horrible Company

Ordered their incredibly overpriced Ranch Boots and when they arrived the boots wouldn t fit on my feet I followed THEIR sizing guide and the problem was the width not the length They claimed these are a pre-order item which is a lie because I received them two days after I ordered and thus they wouldn t refund except for store credit Because I couldn t get another size and didn t want anything else from their store I m stuck with expensive boots that I can t even put on Really rude terrible customer service with an absurd return policy Don t ever order from them They won t help you if for some reason something is wrong with their product Hope they go out of business

I had a very similar experience to that

I had a very similar experience to that described by others below In December 2 months ago I purchased a sweatshirt for my son which retails at 62 It was slightly big when purchased so we kept it in his drawer for a little while and started using it this month in February He wore it twice The third time that we put it on him as I zipped him into it the zipper fell to pieces I have never seen a zipper do this before it is clear that this was a defective zipper made with faulty metal When I contacted Hey Gang to request a replacement or refund I was informed that humbly there was nothing they could do to assist me and that I should purchase a new zipper and fix the sweatshirt myself I was also informed that I needed to make them aware of the issue prior to receiving the item or within one month of receipt this was within two months and within a couple weeks of actually starting to use the item When I pushed back explaining the circumstances further and pointing out that the zipper was obviously defective and that I probably could have purchased a sweatshirt for 1 3 of the price from a retailer like Target and not had this experience the company s response was a condescending attempt to blame me saying that they did not know how I cared for the item in the two month interim where it sat in a drawer and another statement that humbly they could do nothing for me I pushed back again attempted to contact them via Instagram tried to guess the email address of the owner to forward her the exchange and this time the representative agreed to refund me for the sweatshirt However at NO point was there ever an apology from anyone affiliated with the company for the poor quality of the sweatshirt or the gaslighting and condescension by customer service As I said in my emails with customer service at these price points customers should expect good quality items and companies that own their mistakes Also in 2022 I purchased a pair of jeans from Hey Gang that immediately split at the leg seam for no apparent reason like I was just going about my normal life At that time the customer service reaction was fine and the company reimbursed me so I assumed it was a one-off issue with that pair of denim Now I suspect that the quality of the garments does not justify the price point and the company knows this To this point I have been a semi-regular customer I ve purchased approximately 10 items from Hey Gang over the past several years But a 20 fail rate and a complete lack of regard for customer experience likely means that I will no longer shop here

Kimberly Scalf

Horrible Customer Service and Horrible sizing Guidelines

Similar experience as the rest Ordered a pair of the Ranch Boots when I received them I immediately put them on they did not fit Length wise fine width was not I immediately followed their return policy guidelines only to find out I could only get a store credit I should have done my due diligence and looked at reviews Upset that I couldn t get a refund I began to look at other items I could order to use my store credit The sizing is way off so after reordering and trying on a couple of times they didn t send a refund or the items I reordered but charge me 35 00 return fee and then a 10 00 return fee When I reached out they sent me a 10 00 store credit I reached out again to let them know that this was not acceptable since I gave them 625 00 plus 45 00 in return fees They then sent me another store credit for 687 50 I have once again ordered different sizes and pieces trying to spend this money when I really don t want anything from this company It s now been 6 days since I reordered and still no shipping info has been sent to me when they claim items ship in 2-3 days Mind you I first purchased these boots back in October of 2024 and I still do not have a single product from this company This company has horrible sizing guidelines and even worse customer service Save your money and do not order from them They are a retail nightmare