Thelastcable Reviews

These cables don t seem to work with Apple Car Play or Android Auto I am happy with the cables otherwise

Don t expect a delivery within the 2-4 business days which it says on the website So far it is 8 business days and counting Received an email the day after ordering with a Royal Mail tracking number but this didn t even register on the Royal Mail site for a few days For the past 5 days it now just says Sender despatching item I suspect Thelastcable generate a tracking number automatically and email it but don t actually process the order Either that or the order is not in fact coming from the UK which reading other reviews now seems possible Customer service not very helpful as they ve just given me the tracking number again Update Received the cables a couple of days later However 1 of the cables is faulty intermittently charging an iPad I think the swivel connector is at fault Have contacted this company for replacement so will see what happens I did try to send the video to support email address as they advise in responses to trustpilot reviews but that email address doesn t work email was bounced back So I had to use their contact form which doesn t allow a video to be sent Seems they don t make it easy to make a complaint and perhaps intentionally provide a dodgy email address Reducing review by 1 star If I don t get a timely response will be claiming amex refund

The cables are good but took longer to arrive than stated and I was sent 1 metre cables instead of the 2 metre ones I ordered I emailed and asked if I could return for replacement but had no response

Update they did send me a replacement cable after I posted this review their customer care is very good and I give them four stars for that However the other cables have now broken so I m keeping the review at two stars I love the concept and at first they are great but just too expensive to have to keep replacing every 12 months Sorry I did think these cables were great but after having two for just over a year purchased 8th December 2020 one has just fallen apart the magnet bit has come out of the end of the cable There s a 6 month warranty so I know I won t be covered hence not bothering to contact the company direct The other cable seems okay for the time being but for a not cheap cable I would expect it to last longer than a year

I ordered on 16th June for a Fathers Day present It s 27th now and I m still waiting unfortunately The Last Cable have been in touch following my query and say its been dispatched Royal Mail tracking not giving any info I know this isn t the company s fault and delays happen but I can t give higher mark until my son gets it

Very slow shipping as others have mentioned 3 weeks to get it here in US and lo and behold it was shipped direct from China Cheap thin box packaging The cables look sharp and the magnets are strong But the data signals inside lose connection and reconnect intermittently even when you aren t touching the cable And it will continuously drop out and reconnect if you rotate the swivel The charging speed flips randomly back and forth between fast and slow according to my Samsung smartphone One of the two cables had a defective LED indicator Finally you have to ship these back to UK for a return and pay for it yourself We shall see how long that takes to process

So the concept is great but really lacking in execution The product is over hyped and overpriced Firstly the cable DOES NOT support fast charging I bought two cables with multiple adaptors I tried both cables in multiple devices The charge rate is appalling in every device from phones to tablets to power banks 4 5 hours to charge a phone from 75 Ridiculous The cable that came with the phone suggested half an hour and a third party cheap cable around an hour After trying lots of things I contacted the company and they sent a list back as long as my arm with things to try a lot of which I had already tried Not being funny but a 30 set of cables should just work- no faffing I ve reluctantly kept the cables just to charge the kids tablets overnight and I do mean overnight 12 hours for a full charge if I m lucky If it saves the charging socket then at least that is something Very disappointing though Secondly the build quality is only ok The hinge part doesn t look as though it will last and others here have testified here that it doesn t Time will tell The fact that only a 6 month warranty is offered shows how much they believe and have faith in their products On a positive note the braiding is a nice touch and mouldings are good but I feel that these cables are no different from the ones you can buy on Amazon at a much cheaper price and have just been rebranded and are made by the same manufacturer Thirdly shipping took forever A month I think so much that I forgot I ordered them until they came through the door Clearly shipped from China and probably drop shipped The impression when I ordered was that they were stocked in the UK Oh fourthly you can t even charge the phone or device when it is being used it just can t supply enough current to replace what is being used when you are using the phone they are that bad My advice is stay away save your money and try a cheaper competitor s product you can t do any worse I m off to try a cheap cable from Amazon for 5 that will probably come tomorrow and maybe work better23rd October 2022Update in response to the comments below If we are going to be pernickety about dates I ordered on the morning of the morning of 6th and received on 23rd That s 17 days not 13 Also the royal mail strikes were at the end of September not in the period in question You don t understand regarding the comment about using the phone whilst charging The cables charge the phone so slowly that they do not provide more current than the phone uses As a result the battery level drops I might as well not have it on charge There are a few replies commenting on this issue on this website 23rd October Again Still don t understand what the relevance of the postal strikes is in your comment The postal strikes started at the end of September after the order and after the cable had been delivered

Update 2 Company has since sent out 2 replacement cables and apologised for the miss communication Seems they are trying to make a mends hopefully it can only get better from here Products were always great obviously just not the one that arrived damaged Best of luck in your future Shot my review up a couple stars ----------------------------------------Update 1 PayPal have looked into the case and gave me back 3 34 that I had asked for I worked out how much it cost for 1 of the pieces and requested that amount back Disgusting that I had to wait so many months and wasn t down to the company themselves to hand it over Would have liked a replacement but since they never wanted to communicate this was a better outcome Learnt my lesson and won t be buying from them again I did want to buy more for my family originally Lost a future customer and further sales ------------------------------------------Would rate 0 but won t allow1 of mine came broke in December and still no replacement or money back Disgusting customer service I just get ignored Their policy on the website says I can send a video photo of it broke and will get a replacement Yet I still have nothing Left it in the hands of PayPal now so fingers crossed

It was great communication but definitely didn t get the things I wanted due to a mistake on my part

I bought 4 cables and two of the fast chargers as well as spare connectors I loved the concept as arthritis makes the normal connections difficult But 1 cable and a charger have failed After numerous emails and having to prove the cable didn t work by sending a video I finally got a replacement I can t get an answer regarding the charger which burned out so hopefully I get a response here I hope this review isn t removed like my last one about the cable It didn t break any guidelines that I could see I can t work out how to get the removal explained as it was an honest review not offensive at all and I want to know why it was flagged and removed A review site is no good if one star reviews are removed A charger like that could have caused a fire EDIT I can see a response below But it makes no sense it is responding to an older review not this one The older review just involving a cable has been removed I mentioned in this post that I received a cable replacement so you are very out of date in telling me to send a video of it not working I did respond and did a video again and you sent a new cable You seem to have missed the point of the new review it s about a CHARGER that shorted out It burned inside you can smell burnt plastic I can t send a video of that issue obviously But you ignored my direct emails about this problem so I posted here mostly to warn others to be carefulSECOND EDIT You haven t read my post and edit properly Both quite clearly talk about a CHARGER not a cable I sent a direct email to the correct address which wasn t answered Sometimes I think the responses you give are generated by computer So many don t answer the concerns and make no sense Or maybe the customer service is based in China as that s where the product comes from