Thelockedlibrary Reviews

Claim

No customer service just ignore you

Book arrived damaged 12th December Emailed them with pictures 3 times no response just being ignored

AVOID

AVOID Quite possible the worst customer service I have ever received My first book arrived damaged and after weeks of trying to get this sorted a refund was refused I then just stoped receiving a response from the company Cancelling my subscription and cancelling my Romantasy sub before I even received the first book I have a number of book boxes and there have been hardly any issues but when there has been a problem Fairyloot and Illumicrate have always been incredible Try those instead

Bad customer Service

Bad customer Service books arrive unprotected no bubble wrap etc if the book is damaged they dont send an replacement dent books dont count as damaged They will sell you one book twice if you re supscribing late Instead September October i got the October book twice when i mailed them they told me i ordered too late thats why i got the October box but no sings for helping me out thats why i canceled by supscription with them

So far unimpressed

So far unimpressed with this service I joined last month paid upfront and have since been charged again and have yet to receive any books Customer service have told me I m apparently paying a month in advance but personally don t feel like that s an acceptable response and also the May book I hasn t even been dispatched yet I have forked out over 50 and received 0 books for that Contemplating cancelling before I ve even received a single book

No books received

Same with a previous review I have been charged twice and not received anything