Theluxecompany Reviews

My husband and I went to the Harrogate store a few weeks ago as we had seen a console table on there website the range was Mia casa and the price was 725 It stated on site out of stock When we visited the shop We were delighted as they had the same table on the shop floor We asked if we could buy it and Brian the owner said yes then We we re shocked as he then said it would be 1500 the very same reclaimed pine table the same size and colour as on there website states 725Brian gave us his business card so we could go away and think about it My husband rang the shop and spoke to Brian s wife and she then said we could have the table for 1150 We didn t ring her back and just left it we felt like the price was picked out of thin air a few days past Brian s wife rang my husband and asked if we wanted to purchase the table my husband said he would get back to her After checking the site again we decided to go to the Harrogate store On entering I asked the shop assistant the price of the table and she said 725 so we thought Brian clearly made a mistake We then proceeded to arrange delivery at this point the assistant rang Brian and said that she had sold the table for 725 and when could he deliver everything was ok and as soon as she gave him our details he said the price was wrong and it is 1150 We could clearly tell the assistant was uncomfortable and she was apologetic We left the shop but an hour or so later my husband went back and showed the assistant the website price via his mobile phone The assistant rang Brian but his wife Came to the phone she told my husband that there website had not been changed but this is still not right the assistant was ready to take our money and sort a delivery date My husband was told by Brian s wife that they paid 600 for the table so they want 1150Well it is clear that Brian was trying his luck he made up a price he even rang my husband Thinking we re were so stupid to pay 1150 for a pine table when it is clear on the luxe company site 725 To put it mildly Brian and his wife have been very dishonest about the whole situation We are not the type of people that complain or write reviews but we feel that customers should be made aware of this Harrogate is an affluent area and we feel that Brian and his wife try there luck as there was no price ticket on the table buyers please be aware

My advise to anyone considering using this company DONT I made an order well before Xmas and since then all I ve had is date changes and lies they had no problem taking my money and still I haven t received my order personally I think they are scammers can t get anyone direct to talk with and the messaging service is useless so to anyone thinking on using this company don t because you are not going to get what you paid for STAY WELL CLEAR I will never use this company again and will advise anyone else thinking of using them to not bother

Excellent and friendly service helpful staff

Staff very helpful beautiful displays of gorgeous items Quality products at affordable prices

Really lovely shop high quality and unique products Friendly staff

Really nice shop Items are high quality and worth paying for Bit of a treat And staff are very kind and caring Lovely experience

Very Friendly and helpful advice pre purchase Quality product bought with price promise met Thank You

The helpfulness of Gillian and her courtesy to me and my niece The next time I am in Harrogate I will certainly call in to see what s new A delightful experience but the Yorkshire people are Marie lambDublin

Very friendly and helpful staff Great to find a shop selling good quality items with a quirky twist Bought a very large picture which was delivered nearly 200 miles away Great service thank you

Very helpful lovely people in this beautiful shop Thank you