Theopticshop Reviews

Sunglasses - Prescription Glasses - Ray-Ban - Oakley - The Optic Shop

theopticshop.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

The optic shop receives consistent praise for fast delivery, excellent customer service, and good value, while concerns about product quality, inaccurate prescriptions, and return policies are frequently reported. Many customers highlight competitive pricing and helpful staff, but several reviews mention issues such as wrong items sent, poor quality control, and difficulties with returns, especially for prescription lenses.

What customers love
  • Fast delivery
  • Helpful customer service
Common concerns
  • Wrong items sent
  • Faulty items
  • Return issues

Last updated 4 days ago

M

Been using the online service for

Been using the online service for years but unfortunately I got 2 pairs of glasses for my husband and a replacement pair of glass for me Neither of us could see out of them Had to take them to a normal shop to get lens replaced Real shame as they where great before

Let down by Royal Mail delivery

Everything perfect with the supplier but they were let down by Royal Mail as they took 4 working days to deliver despite paying extra for a 24 hour delivery Also meant that the glasses arrived after I had left for holiday so really disappointed
A

Glasses are not great ordered Karen

Glasses are not great ordered Karen Millen they seem fake Frames don t sit straight when closed Will not use company again
L

The glasses are not the colour ordered

The glasses are not the colour ordered Sent them back and it cost me money to return them - disappointed
K

I was told item I ordered was out of

I was told item I ordered was out of stock after waiting over a week for my glasses Was told to wait a week as more stock coming in but then told not arrived yet so Still waiting
C

Damaged Case

The glasses received were lovely however the case they came with was damaged and does not close for such an expensive brand I expected the case to actually be able to protect the glasses not completely happy for how much I paid
K

The item was delivered rather quickly BUT

The item was delivered rather quickly and the price was loads better than intial look around in stores until I received them and the frames a are bent I m unable to wear them so I m going have to pay to now straight the frames
L

7 day processing despite NDD

Ordered whilst paying for NDD this was no satisfied and once asked why they said they have a processing time of 5-7days What s the point of what NDD Honestly sub par e-commerce operations
F

Big let down by lenses quality

The frames are good value for money However they are let down by the quality of the lenses I paid more for thinner lenses with anti-reflex coating and they are worse than supermarket quality The customer service is kind but overall I would not go back to this shop Also the non-return no-exchange policy for frames that you never tried before is a big letdown They need to work on that like sending you the frame before so you do not be disappointed
F

The worse lenses I have paid for

These are the worst lenses I have paid for Stay away from this company You are probably better off with supermarket lenses I paid more for thinner lenses with anti-reflex coating but these are far from the quality you would expect from a reputable company

About Theopticshop

Shop our full online range of Ray-Ban, Oakley, Gucci and many more prescription glasses, sunglasses, snow goggles and helmets for men and women.

United States

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