Theperfectrug Reviews

Great rug

Great rug It s exactly what I wanted Fits perfectly in the space I needed it for

We love our runner

We love our runner perfect colors and size Thank you

Amazing rug

Amazing rug It looks great in my living room As beautiful as it looks in the photo

Beautiful rug

Beautiful rug Very impressed by the way it was wrapped up and delivered

Thank you for keeping me posted on

Thank you for keeping me posted on delivery dates Love the rug

Making a rug is not rocket science

Making a rug is not rocket science 1 You take an order Not hard 2 You take the money they re excellent in this area 3 You make the rug expect to wait and wait and wait Expect to deal with a miserable employee in customer service expect to be given 100 reasons why your rug is taking months and months to make expect to be told I don t care by the company in 100 different ways 4 You deliver the rug the tricky part Don t pay for white glove service as it doesn t exist but you ll pay for it 5 Expect your rug lying in your driveway one morning having just been dropped there Obviously making rugs is too hard for them poor souls You d be better off buying at IKEA Honestly the quality is better and you get it in a reasonable amount of time My driveway drop off took almost four months It said weeks It was nearly four months If you re not in a hurry and want to be tortured then this is the perfect rug company for you

Making rugs is too hard for them

Awful Where does one even begin The nightmare began in December peaking in May when the company finally got around to being somewhat ready to deliver the rug The rug was grossly late as in months and months The tw t in customer service was so bad that he d be better off staying away from the general public and locking himself away in a tiny little darkened room as he clearly hates the human race and delights in trying to be the most difficult and condescending person alive If you want a rug that is ridiculously late if you want to be schooled by a tw t demanding you read the fine print regarding supply issues out loud he actually wanted me to read the fine print in the contract to him out loud oh and be told to basically off we ll get it to you when we feel like it and by the way we don t care and jokes on you then the Perfect Rug Company is for you If you want a rug in a reasonable amount of time and deal with a professional company with professional customer service then get your rug elsewhere The only place this rug now belongs is on a driveway to be used as an expensive pee pad for all the neighboring dogs Good luck to you if you order from these tw ts is all I can say They re absolutely hopeless with a simple task Make a rug and send it It s super hard for them They need to figure it out obviously

Deceptive advertising

We were furnishing our vacation home in Miami All online orders turned out great except for this company We ordered an oversized rug from them to go into our living room Went for the more expensive option for 6000 When it arrived we were shocked how different it looks as opposed to the website Basically the picture on the website pictures a swatch not the initial rug which is complete misrepresentation The rug they sent me had plaid pattern that was not pictured on the website We reported the problem with the listing to them and wanted to return or exchange but they refused They said we f-Cked up because we didn t ask them whether it was an accurate picture of the rug before we placed the order which is ridiculous I ordered 7 other rugs from Wayfair and overstock and all turned out like the picture Eventually we ended up ordering 1 14 x 10 rug and 2 7 x 5 rugs from Wayfair and stitched them together with a carpet connecting tape you can get on Amazon for 20 Total cost was 800 Try it it works And stay away from those hustlers