Thermondo Reviews

Horrible Communication or zero communication

I wanted to have a heatpump through Thermondo because of the option of Buderus I received my offer with early construction discount promise After I accepted my offer sales representative sent me an email that they did something wrong in my home address missing door number Thats why they sent me another offer that one I have not accepted yet In the new offer some of the prices were already changed and some discounts have been cancelled already Also in the email I have been informed that the early consturction discount will not be valid anymore At the moment I am receiving emails to continue with the offer that I accepted which is told that not valid anymore due to potential issues of the f rderung incentive but I CAN NOT GET IN TOUCH with them I have sent 5-6 email and 20 phone calls to sales person no response since beginning of December Please no one should complain about Christmas Also can not create contact in the website because the contact form requires customer number and I am not a customer yet In Germany everyone is concerned about the goverment change and for almost 1 month I am trying to create a communication with them I dont even know if I have to cancel my order confirmation which was told that there was a mistake So how can I trust such customer approach for a partnership for at least 20 years Unacceptable And their marketing phrase is the company who built the most heatpump but probably did not learn about the quality of communication