Thestringzone Reviews

The String Zone - Violin Strings Viola Strings Cello Strings Cases Bows Ac...

thestringzone.co.uk
4.57
28 reviews
Excellent Rating
Based on 28 user experiences

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Rated 4.57 out of 5 by 28 Happy Customers

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10.7%
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AI Review Summary Based on 28 reviews

The vast majority of reviews praise The String Zone for its fast delivery, excellent service, and high product quality, with many customers noting reliability and a great selection. A smaller number of reviews report issues with incorrect shipments, website pricing glitches, and poor communication. Overall, customers find the company efficient, professional, and dependable. The business consistently receives strong recommendations for its customer care and speedy dispatch.

What customers love
  • Fast delivery
  • Product quality
  • Easy ordering
Common concerns
  • Incorrect shipment
  • Website pricing

Last updated 2 months ago

T

Sent me strings mixed up the there

Sent me strings mixed up the there packets One snapped because I put it in the wrong position and over tightened it When I contacted them about the issue they told me I was to blame and I lied about the strings being in the wrong packets Had to replace the 78 string myself They made me feel like a complete and utter fool
D

Placed an order for strings online to postage

Placed an order for strings online to find the the free posting on their website flips it to paid postage at the very last screen and charges me Contacting the stringzone today to be told there isn t any issue with their website I explained there must be a problem because I got charged Person on the phone who ever he is Is it very helpful is it very polite Asked for a refund and it s their loss
M

Non communication

They sent the wrong replacement part for my shoulder rest I can sort of see how they would have misunderstood the photo I sent but only if they were not looking closely enough I phoned on 5th Jan and left a voicemail and did the same on the 7th They have not phoned me back This is poor customer service

About Thestringzone

The UK s leading online violin shop selling string cases and all accessories for violin viola and cello Famed for its high quality service Free UK Postage

United States

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