Thetileapp Reviews

Insert your favorite curse words here

Unfortunately one star was the lowest possible rating For the brief time the thing seemed to work the alert sound was extremely quiet and at such a frequency that anyone over the age of fifty including me couldn t realistically hear it Be advised that I know a number of four letter words that could describe Tile but I shall resist the temptation Will now search for a well-engineered similar product

Beware when ordering as their

Beware when ordering as their advertising can be very misleading and you might not buy what you think you are Their customer service is atrocious Staff don t read the email properly are condescending don t seem to even want to make the customer happy and don t do what they say they would I was told 20 days ago that my complaint would be passed up to someone senior who will respond within 1 day I m still waiting

Totally useless

Totally useless rarely finds either phone or keys unless right next to each other Company keep sending emails claiming they will send out a new battery same old email keeps appearing asking me to update my address Nuts Definitely not fit for purpose do not waste your money on it

Failure at the most critical time

Failure at the most critical time The smart feature notifying you when the item is off your person never activated the one time I needed it - when my wallet fell out of my pocket while cycling Subsequently I only realised 3 hours later and it is since gone I have also experience real connection issues when I am in the same room and so I doubt that the sparse tile network will be useful in finding it Whoever picked it up scanned it to find my contact after I had switched on the lost feature but the location didn t update for me and I haven t heard from them so that feature must be broken too

Rubbish product

Rubbish product don t buy The connection is ad-hoc at best can t rely on it Not worth the money

Bahh why didnt i check the reviews

Bahh why didnt i check the reviews premium member items ran out of battery apparently now out of warrenty so they wont replace the items or the batterys despite 30 a year payments not had a single replacement battery in 2 yrs yet despite claims they have been sent Not trustworthy as a business

Customer support misleading - bogus reasons given not to update improve app as suggested

Customer support were misleading in giving a technically bogus reason not to update app to allow bluetooth scanning with location turned OFF on Android 12 and later devices Android 12 allows this Tile claim they cannot update the app as they must continue to support their app on pre-Android 12 devices I needed to explain that technically their app could easily be updated to first query the Android OS version and then selectively behave differently under different OS versions i e newer features on newer OS versions legacy features on legacy OS versions I told them this over a year ago and then repeated the appeal again now horrible deja vu However they either - had forgotten - do not accept the fact the that upgrade is technically feasible - were not prepared to do the upgrade for some internal policy reason and were feeding me bogus reasons - which I found insulting This is the 3rd time in around 2 years that I have tried to help them improve their app and explained THEY CAN Overall I am left repeatedly greatly dissatisfied with the customer support responses and their internal policy not to upgrade improve the app

Bought four professional tiles

Bought four professional tiles They don t have anywhere near the advertising range possibly a fifth Can t delete existing tiles and must transfer rendering the previous unable to be used again Two have stopped working within months one works intermittently App is pointless without upgrading to an even more expensive white elephant