Thewebster Reviews

CUSTOMER SERVICE IS LIKE DEAD DO NOT BUY

I bought a shoe about half year ago and found they sent wrong size I never wear them and it s new with all the box and bags So I contacted the customer service and try to get an exchange or any possible solution But the rep is really rude and only states it s out of return window then shuts the conversation They sell luxury items but their service is crap DO NOT BUY FROM THEM

Awful experience

Awful experience Bought two sizes of one jacket order was rejected because payment can t be verified while two transactions already pending on my bank account Tried to use another card to buy one size order accepted but again rejected one week later because it is out of stock What a joke completely waste of time Customer service is disaster and if you don t wanna do business then close your store

I purchased a pair of shoes that are

I purchased a pair of shoes that are supposed to be high quality I had the shoes for about a week and they started coming apart I contacted them about the issue a week after I received them and it s been six weeks and still no word from them I tried calling them after the 1st call but no answer i left messages and no one has gotbacktomeyet I hope they are not trying to pass off knock off merchandise for authentic

Fake bag

I received an YSL wallet bag from them and it came without the authenticity card and it was poorly wrapped in a wrapping paper with a sticker that has your shop logo that it no hardware protectorstickers the metal handle wasn t wrapped the logo on the front of the bag wasn t shiny and clean as if the bag has been used before I even wonder now is it an authentic bag or not That was really unpleasant experience save your money fake products

Customer service is non existent had an

Customer service is non existent had an issue with a a few items I bought 3k order I used a promo code so needed to exchange for a bigger size Was told it was not a problem called them 100 times and they never pick up Finally got an email back a week later saying it was to late to exchange that I was being refunded and i couldn t re use the promo code

Technical errors - out of stock

I ordered a handbag on Saturday and paid extra for 2 day shipping only to find out on Tuesday that there was a technical error and the bag is out of stock Very frustrating experience as I did a couple of hours of research to find the right seller before going with them I will not purchase from The Webster again

They will mark something on sale

They will mark something on sale Then the link will direct you to email the client team full of useless liars ppl who don t really care about the customers So save yourself time n money and please go buy at Josephstore or Italist

My package was lost never got refund

My package was lost The webster did not send me the replacement or refund my money Every time you write rarely reply saying that they are still investigating It s bern 3 weeks now Save yourself money and time by not buying anything from this website

Atrocious customer service

Atrocious customer service Please make sure that you will not even think of returning anything I was told I could return things if they did not fit my wife and some didn t When I went back they refused to take it and actually called me a liar for saying that they had said that it was returnable SHAME

Made a purchase online February 1st

Made a purchase online February 1st 2022 and the money was debited from my account I waited two weeks with no confirmation email or order status and decided to reach out once I noticed the opening ceremony puffer vans were out of stock It took them days to response and despite me having a valid screenshot of both email and my debit account they claimed the photos were not enough proof WELL DUH I didn t receive a confirmation email or anything and there s only one The Webster brand so OBVIOUSLY the money was debited and went somewhere but COOL ILL TAKE THAT LITTLE 40 L I rather stick with SSENSE or FARFETCH Where I know for sure ALL orders are correctly processed and are highly assured of competent OUTSTANDING customer service and items are IN STOCK The snob like attitudes can be left at home for when you return cause the way the store is ran there is ABSOLUTELY NOTHING to be snobby about Trust me