Based on authentic user experiences
Jennifer Host
6724 reviews
N/A
1 year ago
Do not purchase from this seller
Purchased an item from the seller through walmart com Seller sent wrong item and would not replace or refund
E M
6724 reviews
N/A
1 year ago
Beware
Beware I m not sure what their customer service was like pre-covid 19 but I can attest that it is awful now My interactions with The Webster store post sale have been confusing and frustrating Their toll free number and live chat options were unavailable so the only way to reach them is by email and wait for a response Also their customer service representatives who respond to your emails will not identify themselves so you never know who you re talking to My odyssey started because I had a problem with the Gucci bag that I ordered from their final sale section It was shipped with no Gucci box or dust cover My bag was wrapped in tissue paper with bubble wrap around the edges of the card board box it came in I contacted customer service to ask about where the Gucci box and dust bag I also asked about a strap were Their customer service representative said that their packaging job was not up to their usual standards I was asked to send pictures which I did I was then offered 10 off my next purchase for the inconvenience I suffered which made no sense There was already a coupon for 10 off my next purchase in the box I received so I was essentially offered nothing Let s not forget the fact that my first purchase didn t go as planned so it was premature to assume that I would make another purchase They also neglected to answer my questions about the Gucci box and dust cover so I had to contact them again After exchanging a series of emails about the Gucci box and dust cover I learned that both were missing They did overnight me a Gucci shoe dust cover which obliviously did not fit my bag I asked for an additional mark down on the sale bag I purchased since it did not come with a Gucci box or dust cover or that I be allowed to return the bag I was offered 5 off by The Webster customer service representative I asked for a 20 off discount which was denied Out of frustration I asked that my request be forwarded to a supervisor My request was denied again so I sent the bag back I will not be shopping with The Webster again Spend your money someplace where customer service matters
Dee De
6724 reviews
N/A
1 year ago
I bought a dress on sale 400
I bought a dress on sale 400 They said it was a US 10 it was a 6 When I tried to return it they said it was final sale They did not say so when I purchased the dress Now I am stuck with a 400 dress I cannot wear I will NEVER purchase from them again Apparently you have to do the math yourself to figure out if you can return a sale item Buyer beware
Satisfied customer
6724 reviews
N/A
1 year ago
BEWARE
Bought a pair of Fendi jeans I guess they run small in size so I sent them back EXACTLY the way I received them On top of that I bought another pair larger size First pair return was rejected stating that Webster tags and security loop was missing They sent it back to me with ALL tags removed What kind of store is that
Anne-Marie
6724 reviews
N/A
1 year ago
I agree that their customer service is
I agree that their customer service is terrible It would seem as if they do not want you to buy anything from them as they provide no assistance when you try to purchase an item
larry pearson
6724 reviews
N/A
1 year ago
Do not buy from this company Sent a
Do not buy from this company Sent a return No one was there to receive it FedEx returned item to me No one at the Webster customer service ever responds Stay away from this company
karu
6724 reviews
N/A
1 year ago
DO NOT BUY FROM THEM
I received a damaged Gucci wallet returned it 2 days later they confirmed the return and told me to wait 3-5 business days to get my refund It s been a month and still no refund They have not responded to any of my emails
tara gator
6724 reviews
N/A
1 year ago
Made a purchase online February 1st
Made a purchase online February 1st 2022 and the money was debited from my account I waited two weeks with no confirmation email or order status and decided to reach out once I noticed the opening ceremony puffer vans were out of stock It took them days to response and despite me having a valid screenshot of both email and my debit account they claimed the photos were not enough proof WELL DUH I didn t receive a confirmation email or anything and there s only one The Webster brand so OBVIOUSLY the money was debited and went somewhere but COOL ILL TAKE THAT LITTLE 40 L I rather stick with SSENSE or FARFETCH Where I know for sure ALL orders are correctly processed and are highly assured of competent OUTSTANDING customer service and items are IN STOCK The snob like attitudes can be left at home for when you return cause the way the store is ran there is ABSOLUTELY NOTHING to be snobby about Trust me
Edward Jonasmd Domanskis
6724 reviews
N/A
1 year ago
Atrocious customer service
Atrocious customer service Please make sure that you will not even think of returning anything I was told I could return things if they did not fit my wife and some didn t When I went back they refused to take it and actually called me a liar for saying that they had said that it was returnable SHAME
Aizhan Suleimenova
6724 reviews
N/A
1 year ago
My package was lost never got refund
My package was lost The webster did not send me the replacement or refund my money Every time you write rarely reply saying that they are still investigating It s bern 3 weeks now Save yourself money and time by not buying anything from this website