Three Reviews

Vikram Is A Star

Yesterday I contacted the live chat as I needed to change my phone number I was connected to Vikram who was beyond helpful He was empathetic when I told him about my situation and had everything sorted in a matter of minutes More places should have a Vikram customer services would be a much better place

Exceptional service

Had extremely good service yesterday 17th Feb from Three shop in Folkestone Found James to be very helpful knowledgeable and personable He took time and had lots of patience with me explaining the process I needed to complete Did not feel rushed and he made the process easy to understand I would recommend anyone wanting exceptional service to spend time with James He is a credit to the company

Was let down by John Lewis when buying John Lewis could learn from The Three Shop Nuneaton

Was let down by John Lewis when buying a new mobile Went to Three Shop Nuneaton and all of the staff were brilliant Phone was delivered to my home address in less than 24 hours Staff helped me set my phone up They were really supportive so much so I bought them a box of chocolated to say thankyou

Three are absolute crooks

I despise this company I took a Three mobile contract out in 2006 I ended up with a black score on my credit rating due to administrative issues on their side I vowed to never use them again 2023 I got a broadband 5G router from a physical store I needed it only until my actual broadband was installed The store said you can call to cancel within 28 days Incorrect you can t Despite cancelling within the 28 days and being messed around neither the helpline nor the store would action this A 21 payment ballooned to 440 Thankfully I m older and wiser now and was able to resolve the issue before it became a credit rating issue The in-store staff said they ve never heard of anything like this before and that it should be fine to cancel the contract While I was in the store a poor 65 year old walked in with the exact same issue I felt terrible for him as he was bamboozled at this point He couldn t cancel his contract regardless of who he instructed to do so They are absolute sheisters I hate them more than any company You get what you pay for Go on Quidco sign up for contract there and get cashback for a contract you ll pay less than half of what three out of ten charge

Exceptional Service from Mrunal in the Complaint Team and her colleague in customer service

I am writing this review to express my gratitude to Mrunal from the complaint team If it weren t for her I might have considered leaving Three She diligently investigated my case and swiftly resolved it I would also like to extend my thanks to her colleague frome the customer service whose name I unfortunately didn t catch This colleague assured me that they could resolve an issue that had lingered unresolved for almost a month True to her word it only took a few minutes for the problem to be successfully resolved Thank you to both of them

Lovely customer service

I spoke with a lovely chap on Three this morning he helped with closing down the mobile phone account of my mum s after her passing away The chap was so kind and understanding best customer service support I ve received in a long time Excellent and would highly recommend

Excellent customer service for the 1st time in 14 years

I ve been with Three since 2010 and loved the free roaming and low prices Go Roam stopped working on my plan for no known reason and it had been really frustrating trying to sort it out via the chat function on the Three mobile app My plan recently ended and I wanted to learn about my other options Decided to try 0800 033 8006 instead of the abysmal chat function and to my great surprise was put through to a highly skilled communicator who was also exceedingly helpful patient and kind His name is Anas and my pleasantest experience with Three customer service in 14 years Give this man a medal Three and please keep up the good work

Three superheroes

I found the staff really friendly and helpful Miles better than their counterparts I would recommend three to any new customers that are considering changing network providers Massive thanks to Darren the store manager and his in training colleague Morgan Top guys Darlington store

Very very good mobile network 5g all

Very very good mobile network 5g all the time