


Based on authentic user experiences
Pat - Hither Green
6731 reviews
N/A
11 months ago
Excellent efficient people in their Customer Service line
I had an excellent person in Three Customer Service line Mr Pranil helping out with a complicated change to one of these new phones that don t have a sim card I have used Three for more than 10 years and I think they are very good However I can assure you that the reason I have Three 3 lines in the family is their CUSTOMER SERVICE staff that answers when you ring 333 Three has extremely helpful and efficient people in their Customer Service phone line - if anything goes wrong they respond with the best attitude and will stay on the line and help all the way through till a solution is found I cannot say that about many firms nowadays So thank you to the Customer Service staff who answers the phone when you ring 333
Hannah Jones
6731 reviews
N/A
11 months ago
Vikram Is A Star
Yesterday I contacted the live chat as I needed to change my phone number I was connected to Vikram who was beyond helpful He was empathetic when I told him about my situation and had everything sorted in a matter of minutes More places should have a Vikram customer services would be a much better place
Claire Hanson
6731 reviews
N/A
11 months ago
Exceptional service
Had extremely good service yesterday 17th Feb from Three shop in Folkestone Found James to be very helpful knowledgeable and personable He took time and had lots of patience with me explaining the process I needed to complete Did not feel rushed and he made the process easy to understand I would recommend anyone wanting exceptional service to spend time with James He is a credit to the company
Nancy Wills
6731 reviews
N/A
11 months ago
Was let down by John Lewis when buying John Lewis could learn from The Three Shop Nuneaton
Was let down by John Lewis when buying a new mobile Went to Three Shop Nuneaton and all of the staff were brilliant Phone was delivered to my home address in less than 24 hours Staff helped me set my phone up They were really supportive so much so I bought them a box of chocolated to say thankyou
Steven M
6731 reviews
N/A
11 months ago
Three are absolute crooks
I despise this company I took a Three mobile contract out in 2006 I ended up with a black score on my credit rating due to administrative issues on their side I vowed to never use them again 2023 I got a broadband 5G router from a physical store I needed it only until my actual broadband was installed The store said you can call to cancel within 28 days Incorrect you can t Despite cancelling within the 28 days and being messed around neither the helpline nor the store would action this A 21 payment ballooned to 440 Thankfully I m older and wiser now and was able to resolve the issue before it became a credit rating issue The in-store staff said they ve never heard of anything like this before and that it should be fine to cancel the contract While I was in the store a poor 65 year old walked in with the exact same issue I felt terrible for him as he was bamboozled at this point He couldn t cancel his contract regardless of who he instructed to do so They are absolute sheisters I hate them more than any company You get what you pay for Go on Quidco sign up for contract there and get cashback for a contract you ll pay less than half of what three out of ten charge
Anna
6731 reviews
N/A
11 months ago
Exceptional Service from Mrunal in the Complaint Team and her colleague in customer service
I am writing this review to express my gratitude to Mrunal from the complaint team If it weren t for her I might have considered leaving Three She diligently investigated my case and swiftly resolved it I would also like to extend my thanks to her colleague frome the customer service whose name I unfortunately didn t catch This colleague assured me that they could resolve an issue that had lingered unresolved for almost a month True to her word it only took a few minutes for the problem to be successfully resolved Thank you to both of them
Tracey Clarke
6731 reviews
N/A
11 months ago
Lovely customer service
I spoke with a lovely chap on Three this morning he helped with closing down the mobile phone account of my mum s after her passing away The chap was so kind and understanding best customer service support I ve received in a long time Excellent and would highly recommend
lulu
6731 reviews
N/A
11 months ago
Excellent customer service for the 1st time in 14 years
I ve been with Three since 2010 and loved the free roaming and low prices Go Roam stopped working on my plan for no known reason and it had been really frustrating trying to sort it out via the chat function on the Three mobile app My plan recently ended and I wanted to learn about my other options Decided to try 0800 033 8006 instead of the abysmal chat function and to my great surprise was put through to a highly skilled communicator who was also exceedingly helpful patient and kind His name is Anas and my pleasantest experience with Three customer service in 14 years Give this man a medal Three and please keep up the good work
Stephanie Baggley
6731 reviews
N/A
11 months ago
Three superheroes
I found the staff really friendly and helpful Miles better than their counterparts I would recommend three to any new customers that are considering changing network providers Massive thanks to Darren the store manager and his in training colleague Morgan Top guys Darlington store
Ataan Aslaa
6731 reviews
N/A
11 months ago
Very very good mobile network 5g all
Very very good mobile network 5g all the time