Tile Reviews

Tile.Expert. Italian and Spanish Tiles Online

tile.expert
3.85
117 reviews
Great Rating
Based on 117 user experiences

Rated 3.85 out of 5 by 117 Happy Customers

51.3%
16.2%
13.7%
4.3%
14.5%
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AI Review Summary Based on 117 reviews

Customers report a generally positive experience with Tile, highlighting excellent customer service, fast delivery, and high-quality tiles. Many reviews praise the company's responsiveness, reliability, and product variety. However, several recurring issues include expensive shipping costs, delayed deliveries, and occasional damaged or incorrect items. Some users also note problems with refunds and misleading pricing. Despite these cons, the majority of feedback remains favorable, especially regarding product quality and support.

What customers love
  • Excellent customer service
  • High-quality tiles
  • Easy ordering
Common concerns
  • Damaged items
  • Poor refund policy

Last updated 1 week ago

C

Very disappointed

Very disappointed with this company Unsure as to why everyone has rated high Ordered my tiles which were priced reasonably however shipment was over 300 00 dollars They were delivered with missing tiles and also broken tiles Requested replacement tiles that were missing and broken Never received replacement tiles like stated in email that I would It s now been 3 months with no tiles I had to order through WayFair which I should have done in the first place I would not use this company
A

DON T DO IT BUY ELSEWHERE

Awful experience tiles were delayed 3 weeks no explanation just constant excuses extremely stressful to dewal with we are hugely out of pocket given 5 different delivery dates kept being let down Cost us a fortune in the long run buy elsewhere Refunded a miniscule amount for alot of heartache would give minus stars if I could
W

FedEx charge

I have received a bill from FedEx to pay import duty This is on top of the cost of the tiles I purchased and the delivery charge which was as much as the cost of the tiles There was no mention of charges for import duty on your website when I purchased them So no I am not pleased with my purchase
S

Never buy there

Worst service and after service ever Among a lot of negatives item returns are only accepted if you return the whole order i e you can not return just one item Never again
C

Don t even bother

Even though Anastasia did her best and was responsive and helpful there are limits to how much customer support can mitigate an otherwise awful shopping experience I made my order on 24 February including the 10 overhead The tiles were delivered on 19 April as promised When the time arrived to lay the tiles my builders opened the boxes to find out more than half of one type were broken and some of the other were broken which resulted in a delay We waited for 3 weeks for replacement tiles to be delivered And they did 75 of the tiles are broken I regret my decision to embark on this project while I am facing additional costs and setbacks
S

Misleading Pricing - BEWARE

Bought tiles advertiser at 620 Paid into UK account At check out 182 for delivery Then received an invoice for 175 from FedEx for VAT When queried shown tinsy tiny print at bottom of last page of order saying VAT not included Then told by Anastasia that Maltese company with warehouses in Italy Do not buy - designed to deceive on price and they will say you have no UK legal rights
V

I change from 4 stars to 1 star

I change from 4 stars to 1 star because this customerservice Laura is just tra it feels like she doesn t want to work I spent over 70 000 Euro and she is not helpful at all Never responses directly to my questions just telling me to watch at the website thanks for that I was about to order about that same amount but that service made me change my mind It s the 3rd time she is beeing unfriendly

About Tile

Online store of Italian and Spanish ceramic and porcelain tiles. Online calculation of order value, shipping expenses and time. Over 4,000 tile collections with interior photos and specifications.

United States

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About Tile

Tile.Expert UK – Italian and Spanish Tiles Online

Tile.Expertis an online tile retailer specializing in Italian and Spanish tiles, offering a broad selection for UK customers. The store features over 150 brands and 4,000 collections, supported by customer reviews, sample delivery within 24–48 hours, and an online calculator for shipping costs and delivery time to the UK.

Extensive Selection and Customer Reviews

The platform provides access to more than 150 tile brands and 4,000 collections, allowing users to filter by Effect, Style, Price, Color, and category such as Wall & Floor. Tiles are showcased across collections including popular names like Alpine, Handmade, Spa&Pools, and Petraia. The site emphasizes transparency with three thousand customer reviews collected to date, helping visitors evaluate quality and installation experience. Trustpilot reviews rate the store 4.8 out of 5 stars based on 7,234 reviews, with recent feedback highlighting fast sample delivery, careful packaging, and responsive customer service.

Sample Delivery and Online Calculation Tools

Tile.Expert states that tile samples can be delivered within 24–48 hours. The website includes an online tool to calculate shipping expenses and estimated delivery time specifically for UK orders. This feature is positioned as part of the company’s effort to provide clear, up-to-date pricing and lead times for the majority of orders without requiring direct contact.

Payment, Support, and Ordering Policies

The store accepts payments by major credit cards, PayPal, bank transfer, and cryptocurrency. Customer support is available in 9 languages by phone, chat, and email, and the website is navigable on desktop, smartphone, and tablet. Orders are processed only after payment receipt. Policies include a 60-day period from delivery to inspect orders, a refund or replacement for broken tiles, and a one-week window to cancel paid orders. The site also notes possible brief service interruptions and past disruptions during website operation.

Content, Updates, and Industry Coverage

The Tile.Expert website features a blog with updates on new arrivals, designer collections (including works by Patricia Urquiola), and trends from exhibitions such as Cersaie. Posts highlight ultrathin cement tiles, new sample availability, and changes in logistics. The company’s registered office is listed as Tile.Expert Ltd, Ta' Xbiex, Malta.