Tile Reviews

Tile.Expert. Italian and Spanish Tiles Online

tile.expert
3.85
117 reviews
Great Rating
Based on 117 user experiences

Rated 3.85 out of 5 by 117 Happy Customers

51.3%
16.2%
13.7%
4.3%
14.5%
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AI Review Summary Based on 117 reviews

Customers report a generally positive experience with Tile, highlighting excellent customer service, fast delivery, and high-quality tiles. Many reviews praise the company's responsiveness, reliability, and product variety. However, several recurring issues include expensive shipping costs, delayed deliveries, and occasional damaged or incorrect items. Some users also note problems with refunds and misleading pricing. Despite these cons, the majority of feedback remains favorable, especially regarding product quality and support.

What customers love
  • Excellent customer service
  • High-quality tiles
  • Easy ordering
Common concerns
  • Damaged items
  • Poor refund policy

Last updated 1 week ago

L

We choose tiles that were difficult to

This was our first experience with Tile Expert and we were very skeptical to start with The unexpected high delivery costs and uncertainty about the actual arrival dates made us feel a bit uneasy But in the end everything was delivered in perfect condition and almost exactly on the day promised The logistical partners of Tile Expert were all very engaged and went out of their way to ensure we got our tiles in time Unfortunately our tile contractor did a horrible job and we ll need to re-order Glad to know I can trust Tile Expert for this next shipment
D

Easy Ordering and punctual delivery

We choose tiles that were difficult to source locally and found the site very user friendly We had constant updates from order shipping to delivery We are delighted with the tiles quality texture and colour We would recommend this site to anybody
A

Beautiful and good quality tiles

Easy Ordering and precise punctual delivery of quantity and quality All fine What could be improved like for most shops is the information communication about the last mile I had to call several times to get the exact arrival info which is crucial to organize the moving of this heavy load into the house
N

So far so good

Beautiful tiles eventhough few came to me broken - but it is also a long transport from Italy to Denmark Very good service and no problems regarding refund for the broken tiles Definitely not the last time purchasing tiles from these guys
S

Beautiful tiles at a great price

So far so good Thrilled to have found a company that sells quality tiles for a lower price I placed an order for 5 different samples however had to cancel it 2 times because I couldn t decide The customer service was great They cancelled my 2 orders so I could place a new one without hesitation Now I m waiting for my tiles to arrive very exited
T

Good prices and good service

Despite there being a delay in delivery of the tiles I found dealing Tile Expert has been very easy and professional Their communication throughout the process was always excellent The tiles were delivered in tact and are beautiful Exceptional tiles at such a great price well worth the wait
J

Beautiful tiles

Buying tiles through tile expert was a good experience The prices are great and the service was satisfactory The tiles arrived relatively quickly the delivery company was very accommodating regarding the drop off hours As far as I could tell only one tile from almost 300 mill s worth was very slightly chipped The only complaints I have is I didn t get an answer regarding availability of other tiles I wanted to buy Also there was a mix up regarding the delivery day and my request to deliver the tiles a day later wasn t forwarded to the courier but this was immediately cleared up with a phone call
T

First shipment of tiles got lost at

Tile as represented internet and absolutely beautiful Communication clear and good Delivery company didn t contact to ensure I would be in Luckily I was but was very ungracious about having to get the pallet of his lorry and into my small garden Left on my path so had to unpack straight away so there was access to my front door
M

This was the first time i have used

First shipment of tiles got lost at DHL Together we ve arranged a new shipment which arrived well and on time
M

Really helpful customer service

This was the first time i have used tile expert and was a little apprehensive The process of filling in customs documents was a little long winded but the assistance i received took away most of the pain Other than the paperwork everything thing else went to plan and i will certainly use tile expert again

About Tile

Online store of Italian and Spanish ceramic and porcelain tiles. Online calculation of order value, shipping expenses and time. Over 4,000 tile collections with interior photos and specifications.

United States

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About Tile

Tile.Expert UK – Italian and Spanish Tiles Online

Tile.Expertis an online tile retailer specializing in Italian and Spanish tiles, offering a broad selection for UK customers. The store features over 150 brands and 4,000 collections, supported by customer reviews, sample delivery within 24–48 hours, and an online calculator for shipping costs and delivery time to the UK.

Extensive Selection and Customer Reviews

The platform provides access to more than 150 tile brands and 4,000 collections, allowing users to filter by Effect, Style, Price, Color, and category such as Wall & Floor. Tiles are showcased across collections including popular names like Alpine, Handmade, Spa&Pools, and Petraia. The site emphasizes transparency with three thousand customer reviews collected to date, helping visitors evaluate quality and installation experience. Trustpilot reviews rate the store 4.8 out of 5 stars based on 7,234 reviews, with recent feedback highlighting fast sample delivery, careful packaging, and responsive customer service.

Sample Delivery and Online Calculation Tools

Tile.Expert states that tile samples can be delivered within 24–48 hours. The website includes an online tool to calculate shipping expenses and estimated delivery time specifically for UK orders. This feature is positioned as part of the company’s effort to provide clear, up-to-date pricing and lead times for the majority of orders without requiring direct contact.

Payment, Support, and Ordering Policies

The store accepts payments by major credit cards, PayPal, bank transfer, and cryptocurrency. Customer support is available in 9 languages by phone, chat, and email, and the website is navigable on desktop, smartphone, and tablet. Orders are processed only after payment receipt. Policies include a 60-day period from delivery to inspect orders, a refund or replacement for broken tiles, and a one-week window to cancel paid orders. The site also notes possible brief service interruptions and past disruptions during website operation.

Content, Updates, and Industry Coverage

The Tile.Expert website features a blog with updates on new arrivals, designer collections (including works by Patricia Urquiola), and trends from exhibitions such as Cersaie. Posts highlight ultrathin cement tiles, new sample availability, and changes in logistics. The company’s registered office is listed as Tile.Expert Ltd, Ta' Xbiex, Malta.