A
Amelia
Only buy from them if you have a stack of whiskey and xanex to get you through
Beautiful tiles at excellent prices Communication is polite enough if exasperating But good lord the amount of being f ed around with them was something else After a whole complicated ordering process which delayed things that I won t go into I was finally told at the end of the delivery window I d been given they d been delayed for another week Tilers were due to arrive so I asked what was delaying it and then asked to cancel those tiles so the rest would ship Okay done We replaced those tiles locally Not only did this not speed up the shipping they sent the tiles we d cancelled anyway without asking or checking because we thought it would be more efficient Also due to some terrible packing some arrived broken that apparently wasn t refundable and others looked a totally different colour to online So now we had extra tiles we didn t want They said they d collect them After a few weeks of now collection I checked if they still wanted them Another internal miscommunication apparently And can I pack them and then send a photo and then unpack them and store them again and wait for them to maybe some day get them I might point out tiles are very heavy and I have a back injury so all this hauling around for someone else s screw up isn t really something I m keen on House renovations are exasperating at the best of time If you order from tile expert allow multiple months for delivery stock up on whiskey to drink after they ve emailed you and prepare to do a lot of banging your head into a brick wall because that s what talking to them feels like