Tokentax Reviews

TokenTax | Crypto Tax Software and Accounting

Crypto tokentax.co
4.37
75 reviews
Great Rating
Based on 75 user experiences

Rated 4.37 out of 5 by 75 Happy Customers

80%
2.7%
1.3%
6.7%
9.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 75 reviews

Reviews consistently praise TokenTax for exceptional customer service, expertise in DeFi and crypto taxes, and reliable support, with many users highlighting responsiveness and problem resolution. Several users also note the software's ability to handle complex multi-chain and multi-exchange transactions accurately. A minority of reviews report issues such as buggy software, missing cost basis, slow support, high pricing, and no refunds, indicating mixed experiences with usability and value. The themes of customer service and DeFi expertise appear frequently across multiple reviews, while pricing and refund policies are recurring concerns among dissatisfied users.

What customers love
  • DeFi expertise
  • Professional team
Common concerns
  • Expensive pricing
  • Buggy software
  • Missing cost basis
  • No refunds

Last updated 1 week ago

J

crypto taxes can be pretty intimidating

crypto taxes can be pretty intimidating and stressful Token tax s customer service is awesome and make the experience much easier Shout out to Daniel Creahan at token tax customer service for taking his time and effort to help left curve people like myself He deserves a raise
G

Read this is you want to know about their support

First of all the were quickly and personally responsive at my first email inquiry Kerri was my support person and was stayed with me through a long series of back and forth email helping me every step of the way I am a retired dentist and I am sure some of my questions were due to my lack of computer technology even though I got into bitcoin early If the rest of their company is as good as their support team I would buy their stock I have very seldom written reviews but TokenTax s support was even above the 5 star rating I have given it
M

I tried 3 other tax services but TokenTax is by far the best

I ve tried three other crypto tax services before TokenTax But this is now my second year using their services and I couldn t be happier Their website is incredibly user-friendly and their customer service team is super responsive and helpful They ve spent what it seems like hours giving me personal attention to resolve some discrepancies in my transactions so that I don t have to pay more taxes than I need to I wouldn t go anywhere else for crypto tax services 10 10
C

I looked at 3 different online

I looked at 3 different online companies for our crypto tax calculations TokenTax was the only one who could answer my questions completely and in easy to understand terms I had some hiccups connecting my exchanges but their live chat was right there and we corrected things I literally have less than an hour invested in getting my tax forms ready for filing They are prompt and courteous Really this stuff is easy even for us older generations Highly recommended
G

Fast and competent support

This is my 2nd year on TokenTax I started using it for tax reporting due to the ease of use and quality of support It is amazing how reliably responsive the Support Team has been even in the height of tax season They are friendly and always willing to put in the necessary and sometimes tedious research to help sort things out
J

I have been a tokentax customer since 2017

I have been a tokentax customer since their inception working with Andrew and Zac and many more of their team They have always handled my taxes with care and hold my hand for any questions I have had over these past 5-6 years They also handle my dad and brother s crypto taxes as well Happy customer and will be using them for the long haul Many thanks
S

Unmatched service and accuracy

This company is the best crypto tax reporting company in the marketplace I have tried most of the others Their customer service mostly on chat has been exceptionally quick to get back to me with the answers I needed If I could give them 6 stars I would
M

fantastic service

I have had fantastic service from everyone I have dealt with at TokenTax I have learned from them a few things that will help me avoid making mistakes which will greatly simplify my preparation next year
N

Excellent support

Emma from TokenTax provided such great customer service today I wanted to write a quick review as a thank you She was quick to reply thorough in her responses and courteous She was patient and cheerful and went the extra mile by generating a report for me TokenTax platform is generally intuitive and fast but nice to know excellent support is only a click away be sure to enable popups on your browser to enable the chat button in the lower right
F

I ve been using Token Tax for a few

I ve been using Token Tax for a few years now and I m very pleased with the service The dashboard is very easy to use and the online customer service is always friendly and responsive I also found the packages they offer reasonable and look forward to using TokenTax in the future Great service

About Tokentax

Crypto tax software, but also a full-service crypto tax accounting firm. With us, you can track gains, calculate taxes, and generate tax forms.

United States

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