Tradefurniturecompany Reviews

I received a Cuba Light Dining Table and Large Sideboard totalling nearly 800 on 3rd November 2022 The table is chipped on one side The large sideboard on top has wood filler and clear varnish in a large wood knot the filler doesn t match the colour of the wood and in places only has the varnish leaving it looking like it s not filled at all The boxes these arrived in smell bad real bad The lovely customer service representative took advice from her manager and informed if I dispose the boxes I m going to be charged as they need returned in their original boxes as they don t have spare boxes and can t sell items without the box which suggests these goods are getting resold again in these boxes I think I will end up with the charge and pay for their new boxes as this smell is unbearable and I m in the unknown of when they intend to collect and give me my money back I m informed they have me on a partially planned delivery route starting 17th November 2022 although they are currently awaiting orders in my area to be able to fulfil a delivery route and a date for my collection This means your order and taking your money will be prioritised the collection of items and giving you your money back will just need to wait until more people place orders with them Positives - the company is transparent regarding their priorities Regretting choosing this company

I bought a 550 item delivery guy would get five stars but the service from the company is what I m rating and the item arrived damaged with loose handles I sent pictures videos back and forth with customer service women came across as snotty and I allowed them to put things right The manager Christine clearly doesn t run her business very well she offerd me I0 as a goodwill gesture after i made it clear she should offer me a goodwill gesture to keep me as a customer and avoid any negative consequences well let s say 10 was an insult for an item that cost 550 these are high end goods all I got from Christine was excuse after excuse this argument went on for a while and because of that I made it clear that I need to put this to bed refund me the 10 plus I want my delivery cost refunded and I will never do business with you again and I did make it very clear that I will leave a true negative review on trustpolite about the poor customer service you have provided it s her lost because did tell her that I still need to buy the large sideboard another 550 so her loss not mine as I found another company selling the same item made in India and delivery to the UK for 100 cheaper that what her company is selling for haha I would never have looked else we re if I was treated properly and given a proper goodwill gesture she has lost out on a life long customer an another perhase from me I would avoid buying from this company because if anything with delivery is wrong you may not get the customer service you deserve customer is always right look after your customers and your customers look after you very bad business management actually things happen for a reason and because of there bad customer service I found the same item cheaper elsewhere online so thanks for not treating right this review could have been better than a 1-star review but you failed to provide me with the service I expect

Ordered a TV unit and sideboard TV unit was the incorrect item It was very poorly finished scratched and dented The packaging had obviously been repackaged badly so it had obviously been out returned then sent out again When I put this to the company they said very adamantly that their warehouse would never do this We had to wait 2 weeks for them to be back in our area so they could replace the item for the correct non defective one We then ordered a small bookcase and drawer unit to match what we already purchased Both items were defective and damaged One of the drawers had actually been nailed through the face in an attempt to rectify the severely damaged drawer which it certainly did not and sent back out - with a signed quality inspection sticker on it We no longer thrust this company to delivery what has been ordered nor supply goods in a fit proper undamaged and defect free manner We have asked for a full refund and immediate collection of the items The deliberate supply of defective items by this company and the associated time we have spent in taking delivery repackaging defective items waiting for collection and redelivery amounts to loss under the Consumer Protection Act 1987 and will be reported as such to Trading Standards and under the Consumer Rights Act 2015 to the Credit Card company for issuing a full refund for the mis-selling of goods if this company does not issue a full and immediate refund I wish I could share some pictures of just how bad a state these items have arrived but Trustpilot doesn t allow that What I would say is that it is hard to believe that twice in a row is a coincidence especially considering the signed Quality Inspection sticker on a drawer that is clearly severely damaged then a nail knocked through the face by way of an ineffectual repair and sent out as OK for customer delivery Obviously we will not be using this company again and would have given zero stars if that was possible