Tradscastironradiators Reviews

Disappointed by the quality of the painting of the radiator

Asked for tool to come with rads but did nt arrive

Whilst the ordering process was easy and the configuration really useful it s the after sale care that leaves something to be desired With my radiator I ordered two wall stays the body of which is fine the issue is the plates used to grip the radiator and keep it secured The ones shipped with mine were 3-4mm too short thus meaning the slipped through the gap I rang and left a message but heard nothing I also emailed and after 4 days still heard nothing so I called them The person who answered seemed to understand the issue and said he d get the shop to make some more and post them out About a week later a package arrived with two more wall stays but the plates which are the issue were exactly the same size as the other I again rang them only this time the person who answered said they were a standard size and there really was nothing they could do as the radiators are hand made and there is going to be some difference in the gaps and the stays are bought in So I basically have a radiator that I m having to purchase other wall stays for as the one sold by them are not fit for the job Radiator is as I said fantastic it s the after sales where the low score comes from Little update - Finally after 5 weeks and paying the Royal Mail for the shortfall in postage fees the new plates are finally here and the radiator secure to the wall As mentioned the radiator is fantastic just a pity customer service was only average

Finish on metal bit roughNo contact regarding delivery date Lucky some one home at time

Radiators were delivered a day before the arranged date anD unfortunately when pressure tested by the plumber before being plumbed there were leaks at the factory fitted seals which required work Lovely radiators but would recommend being fitted by a competent plumber who can check and then correct the seals

I didn t receive my radiator on time but it was the fault of the delivery company Palletways rather than Trads The delivery company only leaves the radiator beside the house as they are not insured to come into the house so you will need help to get it in

The staff could not be faulted they were very helpful and gave me constant updates However the radiator that was replaced due to it forming a hairline crack was identical to the new one but an original the original casting was far superior and very smooth the quality of the new cast iron is very rough and can very easily noticed from 5 6 feet away I had to use it as it was the only replacement I could find with the same original dimensions