Travelhx Reviews

30 hours flight to Buenos Aires HX cancelled trip HX stingy with refunds

I was enrolled on the HX Expeditions cruise with MS Fridtjof Nansen to Antarctica start on November 17 HX cancelled the trip on November 16 in the afternoon when I had just arrived in Buenos Aires mechanical problems with the ship In several mails HX promised to refund all related cost and expenses caused by the cancellation I had earned an onboard voucher of Euro 100 however Maria in the refund team rejected to refund the voucher I escalated this decision to CEO Gebhard Rainer he also rejeted a refund Apparently Gebhard Rainer evalues the brand value of HX Expeditions to less than Euro 100

HX Expeditions poor customer service

Trip to Antarctica was cancelled due to technical faults with MS Nansen Lack of straight communication when stranded in Buenos Aires Subsequent endless string of e-mails with customer service to get compensation for ruined vacation

Poor communication and customer services does not bode well

This company seems to be having a number of issues Since paying in full there has been no communication as to further details of the trip which is now 18 days away Emails go unanswered for lengths of time and contact details are confusing with different email addresses and phone numbers across the USA UK and Estonia Finally did manage to talk with someone who was helpful but couldn t answer questions It would appear that my travel documents had gone to junk mail The travel document are a website that seems to be advertising extensions and telling you what a fabulous time you will have but absolutely no specifics In spite of transfers to and from Quito airport being included I was told I was not eligible as I arrive a day early so having paid a considerable sum of money and under the illusion the transfer is included I will now land and need to find my own way penny pinching and putting clients at risk The website is clunky apparently I haven t filled in the manifest form although I have done so twice I have repeatedly asked about return times to Quito to be told this will be advised later although no definition of later and no help in organising ongoing travel I chose this provider following a great trip to Norway last year but HX are no longer part of that company and it shows in the poor communication awful platforms and penny pinching Apparently the issues with emails the website and communication is due to the newness of the company although they have no problem grabbing as much money as they can and then providing very little in return I have no option now but to travel but it has tainted the entire trip made me as a solo traveller very wary and has ensured that my trip to the Antarctic in 2026 is with another provider Beware

Fantastic trip with HX to Antarctica

We recently travelled with HX Expeditions to Antarctica on their Nansen ship for the 10 day highlights of Antarctica cruise The whole experience was fantastic the ship was so comfortable the food was great and the staff were outstanding Torstein was our expedition leader and he did an amazing job of engaging everyone and making it a wonderful experience We saw lots of whales seals and of course many many penguins - The science and history talks were also really fascinating we got into the history of the golden age of exploration and this is something we ll continue to read more about Overall it was a fantastic trip and we couldn t have chosen a better company to travel with

A once-in-a-lifetime experience

Where to start Our expedition cruise to Antarctica with HX was a mind-blowing experience that went far beyond what we imagined We ve returned home with memories to treasure for a lifetime We chose the Antarctic Circle expedition with MS Roald Amundsen and wow what a ship It s incredibly modern and offers a great range of amenities like a small spa swimming pool and science centre We absolutely LOVED the science centre and the lectures What s more the variety and quality of food were also exceptional considering the remote areas we explored One of the highlights of our trip was the incredible staff They could not have been friendlier always going above and beyond to ensure we had the best possible experience The Expedition Team was particularly impressive incredibly knowledgeable and keen to share their insights and passion for a wide range of topics We felt like we were exploring with experts The Expedition Team made every landing and excursion a unique learning experience and they greatly expanded our understanding and appreciation of Antarctica The wildlife we encountered and the scenery we explored went above and beyond my wildest dreams Watching whales bubble feed is something we ll always remember I highly recommend exploring Antarctica with HX

High expectations exceeded

Just home after completing the Hurtigruten Alaska and British Columbia Wilderness Glaciers and Culture cruise starting in Vancouver and ending in Anchorage Absolutely brilliant We were blessed with brilliant weather which made the beautiful Alaskan fjords even more spectacular This was an expedition cruise and included zodiac boat trips into the fjords out to glaciers and looking for wildlife saw a lot of whales and eagles - usually from a distance but still easy to see We also paid extra to go kayaking through the ice floes at Harvard Fjord - that was a great experience Cultural visits to various small Alaskan towns absorbing local indigenous culture was also fascinating Excellent crew and top level expedition team made every expedition safe and interesting - and fun Excellent cabin well structured and great food Though we found some of the food in the main restaurant a little bland and regularly had lunch and dinner in the smaller restaurant that had a much more limited range of food We had high expectations for this cruise after loving a Hurtigruten cruise we didvinnNkrway and those expectations were met and exceeded The only downer was going to the Hilton Hotel in Anchorage included in the tour which was a mess - the hotel made such a mess of checking in that people waited four hours for a room and tge only way I could get our bags was to go to their luggage room and find it among the piles of bags randomly stacked there

Antarctica with HX Expeditions

I have just been onboard MS Roald Amundsen visiting Antarctica and I cannot fault my experience The expedition team onboard in particular are amazing Their lectures were engaging and interesting with Henryk and Niek being a standout for me Antarctica itself is indescribable and is worth the long journey here It is a stunning and beautiful destination with HX putting together a great itinerary with landings in Antarctica each day I would highly recommend an additional night in Buenos Aires to break up the travelling I would recommend HX Expeditions to anyone looking for a once in a lifetime cruise

I ve just got back from Roald Amundsen

I ve just got back from Roald Amundsen and what an amazing trip to Antarctica The ship is fantastic with everything you need food exceeded expectations and the cabin had everything needed The staff are great but the real success are the expedition staff Engaging genuinely caring about their area of expertise and the lectures and lessons were superb Great organisation of the trips on and off the ship Zodiacs were brilliant the kayaking amazing and the choice of destinations each day worked really well The onboard app is excellent and works well and the communication throughout was spot on I can t fault any aspect of the trip