Travelocase Reviews

this is a good service to me

this is a good service to me they always advice and help me when I need some help

Kyle was very helpful and patient with

Kyle was very helpful and patient with me Great employee

Kyle is amazing to work with

Kyle is amazing to work with He goes above and beyond His prices are great Highly recommend working with him

Customer care was wonderful and was

Customer care was wonderful and was able to book my tickets to my satisfaction and for the best fares

CONSUMER BEWARE These people

CONSUMER BEWARE These people are huge scammers On 9 8 22 I purch tickets from the Travel-O-Case website for STL to Denver and then from Denver to Fresno to arrive on 12 22 22 my return ticket from Fresno to Denver Denver to STL to leave on 12 24 22 A snow storm hit the U S on 12 22 I only made it to Denver from St Louis on 12 22 was stranded in Denver My other tickets were cancelled as United had no staff to fly the planes I called Travel-O-Case on 12 22 to inquire about a refund They told me to go through United I did deal with United they refunded me for another flight I purchased DIRECTLY through their site that got cancelled that I had purch on 12 22 22 as I was trying to get back to STL I dealt with United for over a month trying to get a refund for the remaining unused flights they finally closed my complaint told me I had to deal with Travel-O-Case directly since they are a 3rd party site since I purchased the tickets directly through them I contacted Travel-O-Case on 2 7 23 to open an official complaint to get my money back on the unused tickets they have been stringing me along for over 4 mths They told me they have a case opened with United are waiting on them I know that is a lie as I contacted United no case is opened I also confirmed with United that it does not take this long for a refund TravelOCase has been dragging this out for the past 4 mths to avoid giving me a refund I would like my money back for the unused tickets that were cancelled due to the weather which was out of my hands Well Travel-O-Case now tells me since United sent me a partial refund of 189 60 from a flight I purchased directly thru United NOT the travelocase site then that is it they cannot issue me no other refund So the un-used tickets for Denver to Fresno Fresno to Denver Denver to STL is basically money in the trash which is over 400 Totally shady company dealing with foreigners from the start stay away

We tried to book tickets for Spring

We tried to book tickets for Spring Break I got an email from United asking for a note from her doctor to verify her medical condition There is nothing wrong with my daughter Travelocase called them and said my daughter needed a kidney transplant so they could change the flight without a fare penalty Here is the note to me from United Someone acting on your behalf has been calling United reservation to rebook your itineraries It appears that a third party travel service provider has been fraudulently claiming medical hardship in order to modify your itinerary without paying the proper fare If you could provide a good contact number we will have one of our service representatives contact you to resolve this matter Thanks for your cooperation and understanding Revenue IntegrityUnited Airlines

Excellent company

Excellent company Responsive and helpful Have used twice already and will continue to do so going forward

Amazing service and even better prices

Amazing service and even better prices Highly recommend this company Ask for Serenity and Kyle