Travelwifi Reviews

Stealing from customers Scammer

I have been using the Wifi from them for a year to be honest the speed is really slow but acceptable Now since half a month I do not have signal at all and they took like 10 days to find out that they cut my internet due to mistake I asked for 50 monthly fee refund for this month but they declined Guys I paid the whole month but I can t use the service for half a month They are scammers Please do not sign up for this company

DO NOT PURCHASE

I hoped there was a zero rating for this service but clearly not I ve been in France for 10 days and paid 170 euros for a travel wifi device from the local tourism centre I ve spent more than that on my 7 8 calls a day to the support team to check why the device isn t working It s utterly useless Don t bother buying or renting Pay fir your mobile phone provider to give you unlimited data and 4g I have no wifi no tv and can t work on my month long trip to France Worst service ever

The worst service and product ever

The worst service and product ever Do not bother Overpriced 105 for 14 days for an ancient 200 kbps connection I call them they blame I used the data I bought but when I do not use it all day then try to log onto my laptop in the evening for 2 minutes the connection is equally bad Sometimes does not connect at all I am doing everything on 4G instead Customer service simply ignore mails Just shockingly bad Never again

BEWARE THIS IS A FRAUDULENT COMPANY

I rented the Sapphire Travel Wifi for my recent trip to London and Paris Upon arriving it worked for maybe 2 hours then stopped working I figured the battery might be dead so I charged it for a few hours but it still didn t work I spoke to someone at their customer service who said I should try to charge it overnight So I did but it still didn t work and they had no other solutions for me For the rest of my trip I had to pay my cell phone service a daily charge to use roaming which was very expensive Travelwifi told me to ship it back and they ll refund me once they receive it I returned their device over a month ago and I still have not received my refund even after multiple attempts to contact them DO NOT DO BUSINESS WITH THIS FRAUDULENT COMPANY

Not only hidden VAT costs but a disbursement fee too

Wish I had read an earlier review here before buying - buyer with the same experience Good machine - but significant hidden costs 40 to cover a combination of VAT website says VAT is included and just to add insult to injury a disbursement fee by customs FedEx Query response seems to be bot generated and emotionless uncaring 1 for a great machine but negative 4 for hidden costs and poor customer service Poor Value for Money in my humble opinion Should have bought an eSIM as now I m stuck with an unexpectedly expensive piece of kit that I can only hope will work for long enough to be able to recoup the hidden costs

Disappointed again

Last month I rented one of your devices and it was missing the password I had to call the company to get the password because it had been rubbed off and one of your employees was too lazy or too stupid to put on a fresh label This month I have rented a device that neither charges nor works I paid for the fastest speed and the device will not charge even with another cord TRP clearly does not care about their product or customer satisfaction The person packing the item didn t even include an envelope In past years TEP had always provided good service and a good product but the company must have been bought by someone who neither cares about customer service or the quality of the product If I could give a lower rating than 1 star I would I ll be curious to see if this review ever come up on their site

spotty device and terrible customer service

The travel wifi was pretty spotty in Montreal and barely worked in quebec city I accidently forgot to put the device in the case when I returned it and got a nasty email saying i was going to get charged for the lost device I later found out all the emails were going to my spam They didn t even try to contact me via phone or mail Anyways im going through circles with terrible customer service reps They all have an attitude and accusatory tone I just want to return the device correctly remove the lost device charge and get reimbursed for the days the device failed to work

Misleading and deceitful company

Extraordinarily misleading and deceitful company I purchased a travel wifi from them and nowhere during the ordering process was I informed that I would be responsible for paying duties I received a bill from Fedex for a 60 duties charge When I raised it with Travelwifi they told me that on their FAQ page they state that customers outside the EU are liable to pay duties I m sorry but how can they expect customers to see this if it is not clearly stated during the ordering process I am now stuck with the device as I do not want to incur any more costs but I would NEVER recommend this company to anyone