Tripmasters Reviews

HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE They have moved our flights several times 4x even before we left for our trip Here we are in the middle of our vacation and they left us hanging with new changes again for our train tickets Our train leaves at 9am and they send me the notification that a changed is due at past midnight How do they expect me to make arrangement for transportation with the new changes I ve sent 3 emails to book me on a different time and it s now 1am amd still no reply Never again I should have taken my business somewhere else

Very disappointing experience

Our party of 10 had a terrible experience when we booked our trip to Ecuador and the Galapagos They failed to provide us with pick ups from airports and hotels At one point they informed us on the day we were traveling between islands that they were going to send four of our group at 7 AM and the other six wouldn t be able to go until 2 PM It was one bad experience after another We noticed that we didn t have transportation from one of the Gal pagos Islands back to Santa Cruz Island where we needed to catch our flight back to Quito Ecuador It was at that point they informed us that they hadn t booked that and we would have to pay for it in addition At that point we had no option so we had to fork out more money I have traveled extensively as had the rest of our group and never have we had such a disappointing experience They were nearly impossible to reach for any of our problems We were left to figure things out on our own which we did but at an increased cost to us at what felt like every turn

No longer impressed

We were impressed with the price and the amenities they offered then came COVID 19 We were booked to depart March 25 2020 Mid March we found out that Hungary and the Czech Republic had closed their borders We were notified that our trip was unable to take place and that we had a choice of cancelling or re-booking with travel to be completed by August 13 2020 We chose to cancel because we wanted to see how the pandemic played out prior to making another major commitment We are out over 1400 and didn t even go anywhere I have spent hours on end on hold and talking to these liars Oh And I m not even counting the 2075 that they said they WOULD refund me because I haven t seen that yet

NEVER use Tripmasters com they are thieves

We booked a Europe Vacation with our two college daughters for March 2020 Due to the COVID-19 Pandemic we were not able to go and the trip was cancelled Not cancelled by us cancelled by TripMasters After several unanswered e-mails and on hold for hours we finally resorted to a credit card charge back They disputed the charge-back and now the funds are pending with VISA I found out they were fully refunded by the Airlines and the hotels but we have not seen one dime This has been going on now for 2 months I will be getting a lawyer and go through the legal system

TripMasters sucks

TripMasters sucks they re a bunch of crooks they should be sued and forced out of business Our trip to Spain was ruined by their ridiculously terrible booking schedule We had an entire day 13 hours ruined of our 6 day trip That s how long it took us to transfer from Madrid to Barcelona Yes that s right 13 hours from Madrid to Barcelona because we had to fly to London first I could have walked the distance faster And TripMasters would not even let us book our own train 3 hour trip between Madrid and Barcelona because then they would have cancelled the rest of our itinerary including our flight back to the US and our hotel in Barcelona I hope the operators of TripMasters all burn in hell for their evil business practices

Can you say class action suit and crooks

Can you say class action suit Report them to your states Attorney Generals office and BBB They need to be sued They have paid nothing out on most trips and are holding peoples money and wouldn t be a bit surprised if some sort of Bankruptcy is in their future They can t sell trips and are losing money left and right Who in their right mind will ever book with them after being treated this way they will be going under because they have lost Everyone s trust

Tripmasters- terrible experience

Hello I ve been drafting a more formal and detailed account of our trials with Tripmasters regarding our cancelled trip to Amsterdam due to Covid well let me just say for now DITTO on pretty much all of the other reviews I see posted Absolute nightmare is putting it mildly I will aim to post my full review but a couple items that mirror other posts never again will book directly with airline and hotel and then too called the airline directly 3 times and was told the same - refund went back unfortunately to TM Folks what can we do Can we band together This is just at not right

DO NOT USE THEM

DO NOT USE THEM I can t express enough not to give them a dime of your money They are the worse travel agency I have ever encountered They screwed all customers who had reservations booked with them during the Coronavirus and they should be ashamed of themselves Unable to assist blame a 2 month wait on the service providers say they won t give a credit for services that cancelled on customers lied with no response to the consumer you name they will do anything to keep your hard earned money