Vtrips Reviews

Terrible experience with Vtrips through Jackson Mountain Homes

Booked a 3 day vacation with my daughter in the Tennessee smoky mountains through Jackson Mountain Homes now owned by Vtrips I am local to the area and have taken several vacations through JMH before being bought by Vtrips so I believed that my safety and comfort as a guest would continue to be of great importance I could not be more mistaken After arriving at our cabin I proceeded to drive up a very steep and treacherous driveway with an embankment dotted with trees on one side and a sharp drop off on the other I almost reached the top with my Buick when it slid back uncontrollably hanging off the embankment and stopping about 8 before 2 very large trees The tow truck driver who arrived to winch my vehicle out said that I was much luckier than the vehicle he towed off the embankment on the exact same property 1 month earlier Being a local and living in the mountains I am quite comfortable with steep winding roads but this was beyond dangerous There was no mention of this issue in the description of the property or photos I wound up spending the next 2 days walking up and down the 300 ft driveway despite having knee replacement surgery because I couldn t drive my vehicle up to the cabin When my husband called JMH customer service was non existent They would not even have the courtesy to have a manager return his call Is this the way Vtrips handles customer safety and concerns My husband and I travel frequently in North America and beyond and the way we are treated by businesses that we deal with is paramount especially when it comes to our safety It is shameful that you make erroneous statements that safety is also important but don t even bother to follow-up with customers who have faced potentially serious injuries on property you endorse