Tripscout Reviews

How athotel took care of me

In October 2023 I was looking for a good option in Hong Kong Finally I found two options for the same hotell on the website One was non refundable and the second was with so called FREE cancellation for a slightly higher price For safety reasons I chose the second options A few days later I cancelled the booking and it turned out that based on the cancellation policy I was over the date when I could have a chargeback There were long discussions and officially I did not have any chance to get my money back which was painful since it was more than 1k Finally I got a call from athotel and they told me the management decided to give all my money back even though they lost that money so they had to pay it from their own pocket It was a great surprise and fantastic experience Thank you

Great customer service

I have done 2 hotel bookings so far and I am impressed about the quick service I requested afterwards via WhatsApp They answer within literally seconds very friendly and always quick in answering my questions Website works well I did a few comparisons and rates are super

I had a lovely experience with one of

I had a lovely experience with one of your concierges who contacted the hotel I ll be going to spend the weekend We re celebrating my fianc s birthday and they will organise a small surprise for him Thank you so much for your support and collaboration

Great support service

Great support service easy to reach helpful and competent staff Brian helped us a lot and listened to out needs and proactive acted on it and helped us Thanks a lot guys amazing job and great service

Wow the service I did not expect it to

Wow the service I did not expect it to be so personal I found hotel on Instagram and it seemed legit even though the price was ridiculously low compared to all other sites After I made a booking I checked with the hotel that it s legit and they received my booking and they did I paid the best price with free cancellation and got personal service straight to my WhatsApp I highly recommend No more booking com for me

Sahy is the BEST

When scrolling on my instagram I came across hotel At first I thought it was unreal when looking at the prices for my trip to Egypt While booking online I was having issues finalizing my reservation I called and spoke to Sahy He went above and beyond to address my needs he was extremely patient and a great listener He is the true definition of GREAT customer service I couldn t be happier with his service He even mentioned a few places to visit in Egypt since he is Egyptian He is beyond amazing professional friendly and highly skilled I appreciate this company extended working hours which are highly convenient for busy individuals like me I was so happy with Sahy s service that I went and booked my trip to London with him Highly recommend this company because of Sahy Thank you Sahy for all you do

I haven t found a better hotel booking service

Wow I was skeptical of this company at first but I m glad I took a leap of faith I booked a hotel and saved a bunch of money and when I got there everything went smoothly and expectedly Also the customer service is unparalleled they were really with me every step of the way through WhatsApp I got overcharged for hotel fees and sent hotel a quick message and they refunded me for all of it no questions asked

Easy to contact with problems

I am absolutely loving the ability to easily contact someone from the Concierge Team about our booking with problems and queries we might have Especially helpful being able to message informally as it reduces the anxiety of having to do these things face to face or over the phone Would heartily recommend