Trustedcare Reviews

TrustedCare - UKs Leading Care Service Referral Platform

trustedcare.co.uk
4.64
84 reviews
Excellent Rating
Based on 84 user experiences

Rated 4.64 out of 5 by 84 Happy Customers

71.4%
23.8%
3.6%
0%
1.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 84 reviews

Trustedcare consistently delivered fast, responsive support and helpful guidance across all interactions. Customers frequently highlighted quick arrangements, empathetic communication, and effective help in finding suitable care homes. The service enabled informed decisions and reduced stress during difficult situations. Overall, reviews emphasize reliability, professionalism, and compassionate assistance. Many noted the value of free, no-obligation advice.

What customers love
  • Effective care home matching
Common concerns
  • High cost
  • Limited transparency

Last updated 3 weeks ago

K

A useful introduction

It was good to have several homes contact me Although I have put the whole idea on hold it has been useful to have some contact with various homes Thank you
M

Good contact with company

Good contact with company They kept me updated on their search for a home for my sister during September 2022
G

The service was excellent

The service was excellent I spoke with a person who understood the urgent need to find care and the care provider chosen managed the process excellently
G

Very responsive with helpful staff who

Very responsive with helpful staff who go to lengths to make a positive difference
S

In searching for a very specific set of

In searching for a very specific set of needs to help my mother in this phase of life they did a great job of offering a good range options tailored to our requirements
C

Quick and relevant response to my request for help

Matthew responded quickly to my initial request by providing contact information to two care homes which had vacancies He kept in contact and followed up after my exploratory visits Although in the end neither home was selected his information was useful
M

Compassionate company

The company representatives are extremely polite and courteous and show a level of compassion that is welcomed at a time when people and families may be vulnerable and emotional with their endeavor The communication was of a high standard
J

Polite friendly Team

From mid-October to end November 2023 have had good response from a friendly and helpful team All questions answered with relevant advice to situation given along other additional information that we had not thought of Very helpful Appreciated the follow-up calls emails to check on progress and offer of further information advice
A

A helpful experience

I had a useful experience using trustedcare They were able to suggest several places some in suitable areas and some just a bit too far away and only a few with the services I needed on offer It was a difficult time for me to be looking with several care homes having waiting lists The information available for each was very helpful and my search was followed up by some individual homes which had been suggested and by trustedcare themselves
C

Highly recommend great service

I hadn t heard of TrustedCare A Bupa nursing home sent me their telephone number when they were unable to help My experience of TrustedCare was that they were very compassionate and helpful to my Dad s needs They sent me a list of relevant nursing homes in the area I was looking for and followed up on this on a few occasions My only negative was that a few of the homes on the list that hadn t got availability but I m not sure if that was the homes not telling the truth to TrustedCare or if it was lack of research Overall though I would recommend them to anyone who is looking to find a placement

About Trustedcare

Speak with a specialist Care Adviser or search for care homes, nursing homes and home care services on the leading UK social care referral platform.

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